รีวิว โรงแรมอาร์ธามา จาการ์ตา

บริการดี ห้องสะอาด ใกล้สถานีบรรเทิงและร้านอาหาร วิวโอเค เดินทางสะดวก อาหารเช้าเต็ม 10 ให้ 7 พนักงานสุภาพ

ห้องพักโรงแรมสะอาด มีทุกสิ่งที่คุณต้องการในแพ็คเกจเดียว

ที่ตั้งดี ใกล้วันปลอดรถในจาการ์ตา ใกล้กับบุนดารัน ฮาวาย วิวก็สวยด้วย!

ความสะอาดดีมาก บริการเป็นกันเอง ใกล้ที่ไป ดีที่สุดก็สบายเหมือนกัน♥

ห้องพักน่าทึ่งมาก ฉันอยากพักที่นี่อีกครั้ง

ห้องพักสวยและสะอาด ถ้าอยากไปพักอีกจะดีมาก

ที่พักก็ดี

ที่ตั้งดี!

The staff were kind and professional from our arrival in a Grab, their bellboy assisted us immediately - helped carry our luggage to the front desk. The receptionist was super helpful in recommending our departure time for Bandung the next day. Room had plenty of mirrors which are vital especially for fenale travellers lol.

My father was at the buffet area for breakfast. I personally made and booked their hotel reservation, as I am their daughter. When my father was already inside the buffet area and preparing his breakfast, he was asked to leave because he was informed that his booking did not include breakfast. He immediately called me, and I spoke with the staff member directly. I even shared my screen so she could check the booking details. The staff asked my father for his room number, but he provided the wrong room number because he could not remember it correctly. He then went to the receptionist, where he was asked the same question. Unfortunately, he again provided an incorrect room number. At this point, I was the one doing the probing. I have a background in customer service, and I had to guide the receptionist on how to verify the booking. I asked the receptionist to check the booking details, after which he confirmed my mother's name. I then asked him to call the room to verify whether the guest in the room matched the name on the booking. He did so and confirmed that it was indeed my mother. To put it simply, my father could not remember his room number. In this situation, it is the responsibility of the customer service representative, receptionist, or buffet-area staff to ask appropriate verification questions rather than immediately asking the guest to leave. If the room number is uncertain and the guest is still insisting that breakfast is included, the staff should ask for other details such as the booking name, check-in and check-out dates, or the names of the guests on the reservation. These are basic steps that should have been taken to properly verify the booking. The way this situation was handled was very disappointing and unprofessional. My father was extremely embarrassed when he was asked to leave the buffet area. He felt as though he was an intruder, despite being a legitimate hotel guest with a valid reservation. The experience was humiliating for him, and this could have easily been avoided through proper communication and verification. I was also disappointed by the staff's limited ability to communicate clearly in English, which made the situation more difficult and required me to take over the questioning myself. Overall, the customer service was very poor and unprofessional. I strongly recommend that your staff receive proper training in customer service, communication, and booking verification to prevent other guests from experiencing the same treatment.

The best hotel! Amazing!

Had an amazing 3rd stay here for the year itself..very comfortable and Homely

Very comfortable and nice place to stay. Easy located centre places

Poor at all; include service, cleanliness and overcharge. I really dissapointed, i book for 2 night end up i change my plan to only one night. I book for double bed when i ask for non smoking room, they said only have queen bed that are really the same size room and they said need to add money. I ask for extra towel also they said need to charge me ***?!? I not suggested at all tq