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คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your positive feedback following your stay with us. We are pleased to know that you enjoyed the overall experience at ibis Styles Bogor Pajajaran and found the hotel comfortable and well located.It is truly encouraging to hear your kind remarks about our friendly staff and the quality of the food. Our team strives to deliver warm, attentive service and enjoyable dining experiences, and your appreciation means a great deal to us.We are also glad that our strategic location near shopping complexes added convenience to your visit. Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future.Warmest regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear valued guest,Thank you very much for taking the time to share your wonderful review of your stay at ibis Styles Bogor Pajajaran. We are truly delighted to know that you had a memorable experience and appreciated our personalized service, delicious breakfast and dinner, and the warm hospitality from our reception and entire team. Your kind words mean a lot to us and serve as a great motivation to continue delivering exceptional service to every guest.We’re also pleased to hear that you enjoyed the comfort of your top-floor room with its beautiful view, as well as our hotel’s convenient location near the iconic Bogor Botanical Gardens. It’s wonderful that you had the chance to revisit and enjoy the peaceful atmosphere and the charm of Bogor’s lush greenery. Creating moments of relaxation and connection with nature is exactly what we strive for.Thank you once again for choosing to stay with us and for your kind appreciation. We look forward to welcoming you back for another pleasant and relaxing stay at ibis Styles Bogor Pajajaran, your stylish home in the heart of Bogor.Warmest regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Bogor Pajajaran. We are pleased to know that you experienced good service overall, and we truly appreciate your recognition of our team’s efforts. Providing warm and attentive hospitality is something we continuously strive for.At the same time, we sincerely apologize for the delay in room service and for the food arriving cold. This is certainly not the standard of service we aim to deliver, and we regret any inconvenience it caused during your stay. Please rest assured that your comments have been shared with our Food & Beverage teams for immediate review, so we can improve our speed, coordination, and quality control.Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and provide you with a smoother, more enjoyable, and truly satisfying experience on your next visit.Warmest regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you very much for your wonderful rating of 9.5/10 and for sharing your kind feedback. We are delighted to know that you appreciated our excellent location in the heart of Bogor.Being within walking distance to the Botanic Gardens and Botani Square is indeed one of our highlights, and we are pleased that this convenience added value to your stay. Our goal is to provide guests with easy access to key attractions while offering a comfortable place to relax.Once again thank you once again for choosing ibis Styles Bogor Pajajaran. We look forward to welcoming you back for another enjoyable stay in the near future.Warmest regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay at ibis Styles Bogor Pajajaran. We appreciate your comments regarding our convenient location near Bogor Station, with easy access to Puncak and Jakarta, as well as the availability of transportation options such as Bluebird taxis, DAMRI airport buses, and TransJakarta services.We are pleased to know that you found the room modern and well equipped. We understand your note regarding the room size and breakfast selection, and we truly value this feedback as it helps us continue refining the guest experience while maintaining comfort and efficiency in a city-center hotel.Once again thank you for sharing helpful tips for future travelers. We appreciate your stay with us and hope to have the opportunity to welcome you back for another comfortable and enjoyable visit to Bogor.Warmest regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear valued guest,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our strategic location and that the room met your expectations for an Ibis Styles stay. It’s always a pleasure to know that our guests find comfort in our facilities and enjoy the convenience of being close to Bogor’s main attractions.We understand your note regarding amenities. In line with our commitment to sustainability, certain amenities are provided upon request, and our team is always happy to assist should you need anything additional during your stay. Your comments are valuable and will help us evaluate how we can enhance our guest experience.We truly appreciate your visit and hope to have the opportunity to welcome you again in the future. Please do not hesitate to contact us ahead of your next stay so we can make it even more comfortable and enjoyable for you.Warm regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at ibis Styles Bogor Pajajaran. We are pleased to know that you appreciated the cleanliness of the hotel and enjoyed a comfortable, fuss-free accommodation during your visit.We are also glad that our location next to the Bogor Botanical Gardens and close to the city centre added convenience to your stay. At the same time, we appreciate your note regarding the distance to the nearest convenience store. While it is a short walk from the hotel, your feedback is valuable and helps set clearer expectations for future guests.Once again thank you for your kind comments and constructive input. The entire ibis Styles Bogor Pajajaran hope to have the pleasure of welcoming you back in the future and providing another pleasant and enjoyable stay.Warmest regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear valued guest,Thank you for taking time to rate & post pictures of ibis Styles Bogor Pajajaran on Trip.com. I am pleased to learn that we were able to create a genuine hospitality on your recent stay with us.Every guest is special and important for us and the reason we strive deliver best service to our guest.Once again thank you and hope we have another chance to welcome you back and be at your service once more.Kind regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Bogor Pajajaran. We are pleased to hear that you found our location convenient and the room comfortable during your visit. Providing a pleasant and accessible stay for our guests is always one of our key priorities.We appreciate you bringing the issue with the room lights to our attention. We sincerely apologize for the inconvenience caused by the lights switching off unexpectedly. This is certainly not the experience we aim to provide. Your comments have been shared with our Engineering team so they can inspect and address the issue promptly to ensure it does not affect future stays.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even smoother and more enjoyable experience on your next visit to Bogor.Warmest regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear valued guest,Thank you for sharing such a wonderful and detailed review of your stay at Ibis Styles Bogor Pajajaran. We are delighted to hear that you enjoyed our convenient location, the refreshing walks in Bogor Botanical Gardens, and the breathtaking views from your room on the 11th floor. It is always a pleasure to provide our guests with a comfortable and memorable experience, and we are glad that our facilities, including the strong hot water and well-lit rooms, met your expectations.We are also pleased that you found our breakfast selection satisfying and that our staff across different departments provided attentive and responsive service. Guest satisfaction is our top priority, and it is rewarding to know that we were able to make your family’s visit a pleasant and memorable one.It is truly special to hear that this trip allowed you to reconnect with Bogor after so many years. We sincerely appreciate your kind words and hope to welcome you and your family again in the near future for another wonderful experience.Best regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear valued guest,Thank you for choosing Ibis Styles Bogor Pajajaran for your stay and for sharing such a wonderful review. We are delighted to hear that your first experience with us was satisfying and that you enjoyed our prime location near the Bogor Botanical Gardens, as well as the nearby cafes and malls. It is great to know that our friendly team and comfortable rooms contributed to your pleasant stay, and we are pleased that we could accommodate your request for a mountain-view room on a quiet floor.We are also happy to hear that you appreciated the variety and taste of our restaurant’s offerings. Our culinary team strives to provide a delightful dining experience for all our guests. Additionally, it is wonderful that you enjoyed the complimentary bicycle rental for exploring the surrounding area, as we aim to offer thoughtful amenities that enhance your stay.We understand that parking space can be limited, and we truly appreciate your understanding regarding this. Our valet service is designed to make the experience more convenient, and we are glad you found it helpful. Thank you once again for recognizing our team across all departments. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you very much for your wonderful rating of 9.5/10 and for sharing your feedback about your recent stay at ibis Styles Bogor Pajajaran. We are truly pleased to know that you consider our hotel a great place to stay.We understand that having a swimming pool would make the experience even more enjoyable, especially for guests traveling with family. At the moment, we do not have this facility, but we continuously strive to provide comfort through our cozy rooms, friendly service, and strategic location in the heart of Bogor.Once again thank you for your kind words and valuable feedback. We hope to welcome you back in the future and provide another pleasant and memorable stay.Warmest regards,Joanne F. WullurGeneral Manager

คำตอบจากที่พัก: Dear valued guest,Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your 3-day stay at Ibis Styles Bogor Pajajaran, and that our convenient location, spacious and clean rooms, and friendly staff contributed to a positive experience. It’s always our goal to make sure our guests feel comfortable and well-cared for.We hope your time at the fan meeting in Jakarta was just as enjoyable, and we’re glad our hotel could provide a relaxing retreat during your trip. Your kind words about our team mean a lot to us, and we will be sure to share your feedback with them.We look forward to welcoming you back on your next visit to Bogor or Jakarta. Thank you again for choosing to stay with us.Kind regards,Andi AmryOperations Manager

คำตอบจากที่พัก: Dear valued guest,Thank you for sharing your feedback with us. We sincerely regret that we were unable to accommodate your request for a smoking room during your stay. We understand how important it is for guests to receive their preferred room type, and we apologize for any inconvenience caused by the unavailability of this option. Your experience does not reflect the level of service we aim to provide, and we regret any disappointment this may have caused.We also apologize for any miscommunication regarding your reservation inquiry. We always strive to respond promptly and accommodate all guest requests to the best of our ability. We will certainly review our processes to ensure better responsiveness in the future, so situations like this do not happen again.While we regret that your stay did not meet your expectations, we appreciate your feedback as it helps us improve. Should you reconsider staying with us in the future, we would be happy to assist in making your experience more comfortable. Please do not hesitate to reach out directly if there is anything we can do to address your concerns.Best regards,Joanne F. WullurGeneral Manager