I had a poor experience at the Sheraton in Novi while staying with a family member to celebrate a belated Christmas as we weren't able to get together around Christmas proper. While I was upgraded to a room on the club lounge floor, the guest room I received was not clean by any definition of clean. There was hair on the desk and desk chair, hair on the toilet, hair under the toilet seat, hair on the wrapped bar of soap and soap dish, stains on the desk, and stains on the face tissue container. The single bathrobe hanging in the closet appeared to have been previously worn and didn't have a cincture. On my reservation I specifically requested only 100% feather pillows. My reservation also requested a bathrobe, slippers, extra pillows and extra towels. I didn't receive any of those things. The four pillows were four polyester down-alternative pillows. Those pillows are horrible. They always feel like someone stuffed cotton balls in a pillowcase. During check-in I noticed a sign at the front desk saying daily housekeeping is not provided, unless specially requested. The major cleanliness issues that I experienced are a direct result of what happens when hotels don't clean rooms and other spaces each and every day. I received zero Marriott Bonvoy elite status recognition. Specifically, I was not offered the choice at check-in of breakfast in the restaurant, an amenity or points. I complained to the general manager, who to his credit acknowledged the lack of cleanliness was unacceptable, fully apologized and took responsibility. To resolve the issue, he offered to comp my stay and ensure that the room was thoroughly cleaned while we were out of the room and off-property at a nearby shopping mall. He also apologized for the lack of Bonvoy recognition and provided the $100 cash compensation that is required by Marriott for not offering guest with platinum or higher Bonvoy status the choice at check-in of breakfast in the restaurant, an amenity or points. When we returned, the room was properly cleaned. The pillows were replaced with feather pillows, although none of the feather pillows had pillow protectors or pillowcase liners. Two clean bathrobes and two pairs of slippers were placed in the closet. The general manager was also kind enough to leave a bottle of wine in the room. My family member was really appreciative of that gesture. Despite the issues, the staff that I encountered throughout the stay were polite, welcoming and hospitable. That aside, there was zero excuse for the cleanliness issues or the lack of attention to what was specified on the reservation The club lounge was open with an average evening offering that included a selection of assorted cheeses, crackers, grapes, fruit and some basic canapés. Besides free nonalcoholic drinks, an honor bar featured cheap house wine ($5 retail bottles of wine) selling for $5 a glass. The club lounge is a nice smaller space. Perfect for relaxing with a drink, if the bar area is bu
When you stay at Howard Johnson by Wyndham Romulus Detroit Metro Airport in Romulus, you'll be near the airport, within a 5-minute drive of Gateway Golf Club and Beaumont Hospital - Wayne. This hotel is 10.9 mi (17.6 km) from Henry Ford Museum and 9.7 mi (15.5 km) from Greenfield Village.
Enjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless Internet access and a fireplace in the lobby.
A complimentary on-the-go breakfast is served daily from 5 AM to 9 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 130 air-conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
MMichelle TMy husband had to be in Canton for work, so he booked us into the Holiday Inn Canton. I was thoroughly impressed. They run breakfast everyday from 6am to 10am, and it had a lot more choices than other free breakfasts that I’ve had in the States. There was an abundance of breads - bagels, sliced bread, English muffins. Hot eggs and sausages, 3 kinds of yogurt, 3 kinds of cereal, and 3 kinds of juice. They also had cinnamon rolls that were quite good. Coffee was solid as well. The room was very clean and very big. WiFi was solid the entire trip, which was very much appreciated since I was working from the hotel. Bed was firm and pillows weren’t the best, but serviceable. Staff were all very nice. Honestly, no complaints and I would not hesitate to stay here again when we’re in Michigan.
ผผู้เข้าพักหากคุณกําลังมองหาโรงแรมที่สะดวกสบายบริการลูกค้าที่ยอดเยี่ยมสะอาดและปลอดภัย La Quinta Inn Detroit Canton เป็นสถานที่ที่ควรไป ฉันพักอย่างมีความสุขทุกครั้ง พวกเขามีพนักงานที่ยอดเยี่ยมตั้งแต่ Donna และ Tabtha ไปจนถึงช่างบํารุงรักษา Dan พวกเขารองรับมากและทําให้เรารู้สึกเหมือนครอบครัว พวกเขามีอาหารเช้าแสนอร่อยและ Wifi ที่รวดเร็ว ขอบคุณสําหรับการเข้าพักที่ยอดเยี่ยมใน La Quinta ในกวางตุ้ง