The hotel was clean and well looked after, check in was efficient, we had no problem with our room or housekeeping and the beds were very comfortable, but that's about as far as the positives go. We were a group of 7 middle-aged women who booked for an all inclusive Thursday to Sunday trip away. We were not loud, drunk or falling about but for some reason the staff were rude to us. There were rules that came with the All Inclusive booking, it was only between 11am and 11pm and we could only get one drink at a time, which meant we couldn't get drinks for each other, so we all had to to go to the bar separately at different times. On the first night, a member of the bar staff spent a good 5 minutes moaning at us, stood by our table, because our glasses had not be cleared so it looked like we had more than one drink at a time, which was very unnecessary. During the day we could only have soft drinks served in small cups, even though we were sitting upstairs on the sun terrace. The female staff were very helpful and friendly however the male restuarant manager/maitre de (whatever his title is) was very rude. We were not told at check in that we had to all be together to get a table at the restaurant. There were 5 out of 7 of us, we asked for a table for 7 and was told, quite rudely, that it was not possible. We all had to be together to get a table. Easily remedied, we just waited for the others and then got a table, it was just the way we were told. We were then quite rudely told that we had to have the paper part of our room key to be allowed in, again we were not told this when checking in, so had to go and get them The next day we all met and went to the restaurant for breakfast together, with our paper cards, but was rude to again because we requested a table for 7 people, again we were told rudely that it was not possible, but after a few minutes were shown to a table for 7. Each time we asked for a table of 7 it seemed a huge inconvenience even though the restaurant was never full and we had made the booking as a party of 7. The food was not great either, all the hot food was cold, whether you went at the beginning, middle or end of service. The only time you got hot food is if you went to the grill as it had just been cooked. There was a good variety of food, salads and desserts each day. The staff just seemed fed up that there were guests in the hotel, we even witnessed reception staff shush two girls for laughing in reception during the day. It just put a bit of a dampner on the weekend. Thankfully when were out and about we had a great time and encountered some really lovely staff in bars and restaurants.
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12 รีวิว