เดอะ พีรามิด คันคูน บาย โอเอซิส - ออล อินคลูซีฟ

A huge disappointment. The check-in was absolutely disastrous: excessive waiting time and, above all, a rude and unprofessional attitude from the staff, despite our Pyramide Guest status, which is supposed to provide superior service. There is no real guest service at all: it was impossible to get proper help or clear answers throughout the stay. The food is disgusting, tasteless, and of very poor quality. The buffet is awful, with little variety and far below the standards expected from a hotel in Cancún. Room service is a joke: impossible to place an order despite waiting over one hour on the phone. No one answers, and no solution is ever provided by the staff. Even the beach was disappointing: poor organization, badly managed sunbeds, and almost no service provided. Once again, the level is unworthy of a hotel of this supposed standard. Having stayed in several hotels in Cancún, I can say without hesitation that all of them were better than this one. I do not recommend this hotel at all. Run away and don’t look back.

It's a all inclusive hotels with Good Location great beach. The drinks could be better.

The hotel shows are great pools as well and restaurants. The buffet food was not the best but edible. As far as the rooms the views are good but I had ants problem with the water tv not working and even saw a roach at the door...

Best place I’ve stayed at in the last 5 years of travelling this place is amazing loved every second of it. Had one issue with security bringing a girl in who was up my a$$ but we got her a day pass like we intended too and we were all good again. Least you know security is good so again couldn’t recommend a place better and for the price this is a BARGAIN

Amenities and service are great! Entertainment needs a lot of improvement, and there is zero diversity regarding entertainment. Only that was my only issue.

Great location. Good for family and friends. Food is fine . Room is fine with upgraded. What you pay and what you get . I am happy with this hotel .

Was the best stay for a group of friends

I liked the hotel . the rooms though spacious are a bit old school . The staff was amazing and the food was great

They take advantage of their location . The rooms so old not clean especially the bathroom in our first day the shower was broken no hot water we called customer service they said they will send someone we waited no one came i ket calling for 10 minutes no one is answering i went down to the management and i was so mad . The food is disgusting I don’t recommend it do not go there . They changed the sheet and pillow case they weren’t clean and i took a picture