รีวิว Now Emerald Cancun - All Inclusive

When we arrived we were greeted by a bellman who took our temperature and provided a luggage a ticket. When we came back out to grab our luggage, we gave him our ticket. As we were waiting, 2 other staff started yelling (I do say this loosely but it was aggressive) at us to “show him our luggage”. We explained we had already given the bellman our ticket and again, “just show me which one is yours!”. What in the world is the point of a luggage ticket if you aren’t even going to use them. I have a lot of valuables with me and if you’re going to make me part with my bag, you sure as sh!t better not just let people “pick their own bags” without any proof! This basically sent the precedent for the entirety of our stay. 

If you have any injury, issue walking or any sort of disability, AVOID THIS PLACE AT ALL COSTS (and even if you don’t).

They put us on the first floor. In order to get to my room we had to take the elevator up to the 2nd floor just to go down several twists and sets of stairs in order to get down to the 1st floor. We were starving we went to find something to eat in this “AI resort”. This place is maze. Every place we ended up finding didn’t even open until 6. The buffet was open but even as hungry as I was, I would NEVER be THAT hungry. We finally found the “snack bar”. The drinks were on par with Tang + an oz of Popov. We got the nachos and burger. Both were cold and dry. We head back to our room and to call it unimpressive would be a compliment. The cabinet broke when I opened it.The bottle opener was so corroded it broke the beer bottle.The outlets were so corroded that they no longer worked.The tv had several months of dust and rust on it.The baseboards were DISGUSTING.The sheets and pillows had hair and stains. Our phone didn’t even work so we couldn’t call anyone for help. 

The thing I was MOST excited about was the plunge pool. It was so murky that the step/seat in there was barely visibly. The deck was broken and decaying. 

When I explained the state of our room they upgraded us to the “honeymoon suite” which would be ready in 20-30 min. We waited in our room for 45 minutes before our patience was up. We can’t call, remember? So we lugged our luggage back up to the lobby and asked him what was going on. If the room isn’t ready, It’s not a big deal. But don’t leave me waiting in my room with no update Finally get to the room and it is big and the view was GORGEOUS. But… what’s a big room without lighting and a place to sit? I immediately checked this bed and there was NOTHING COVERING THE MATRESS PAD! They said they would come and fix it. For dinner we went to Spice. The beer was warm, The ragoons were practically empty. I’ve never seen a more thin piece of salmon on top of a sushi roll before, the majority of the roll was cream cheese and rice. However, the tostada was so delicious we ended up order 6 more and the sweet cream dessert was AMAZING. When we got back, they left us a sheet. They couldn’t even be bothered to make the bed correctly for us? We had to call back down to send someone up. There was no silverware or stir sticks for the coffee (this is petty, I’m aware, but its just a collective issue at this point). The bed was REALLY HARD. So, just something to be aware. The only furniture inside of it was a DISGUSTING, small chair, table and tv hardly viewable from bed. Be careful because there’s this small step up from the “bedroom”and there is ZERO OVERHEAD LIGHTING. The only lights in the room were the 2 reading lamps on the bed. They had to use a flashlight when they came to deliver us a singular lamp.We did room service for breakfast. It wasn’t horrible, but it wasn’t good. The fruit was very fresh. Eating without a table and chairs was annoying. I had drinks from probably 6 different bartenders before I found one that could make a proper drink. One of the best mojitos I’ve ever had. We did “preferred club”. They don’t check so there's no point. Don’t let the “dress code” deter you.

It's a great place to spend your vacation at Cancun. The pools and beaches are amazing, and the service is immaculate. Highly recommend for a great price.

No room lights so the room was dark

Excelente lugar y trato de todo el personal del hotel todos fueron miy amables , las habitaciones muy aseadas y la comida muy rica

餐飲不行，而且上餐非常慢，排隊等餐，到晚上11點吃上晚餐，種類少，晚上就一個小餐廳做晚餐，標註的五星酒店，遠遠達不到。

Spent a week at the Now Emerald Cancun in the beginning of June. We usually stay in the Riviera Maya area, but tried something new to hopefully get away from the sargassum. And in that regard, the resort was fine - little sea**** and a nice beach. But the resort itself was dated, services were inconsistent, and food was sub-par. Room: we were in a Preferred Club Premium with Plunge Pool room. We were on an upper floor with a nice view. Some people we spoke to said that the couple of thunderstorms we had in the evenings flooded their floor, so I would definitely not have liked to be on a lower level. The room was OK, although the only furniture other than the bed was an easy chair. It would have been nice to have either a second chair or a small sofa so that both my wife and I could have a place to sit other than one having to be on the bed. The privacy lock on the door didn't work, and when I put in a maintenance request to fix it, even though the app said the work was complete, it still didn't work. There is no safety chain or anything, so I was a bit leery of not having some sort of additional lock. There was a Nepresso style coffee maker in the room, which we thought would be great since we're both big coffee drinkers. But the machine barely worked, sometimes making a full double shot of espresso but other times only dribbling out a few drops of coffee and making a mess of leaked water on the tray under the machine. And housekeeping only brought coffee pods once during our week long stay - we had to ask for them most of the time. Housekeeping also was inconsistent about replacing towels, so we had to ask for more on a couple of occasions, and one day they didn't make up the bed. Pools - there is only a swim-up bar at the main pool. It has a waterfall that cascades over the entire length of the bar, so if that's operating, you can't really walk away from the bar with a drink easily. The swim-up bar is also separated from the surrounding pool such that you need to either hop up over the pool wall or get out and re-enter the bar pool area if you want to go there, which I found annoying. The adults only pool is 8 or 9 feet deep for about half of the pool area, which might be ok if you want to swim some laps for exercise, but which was mostly a waste since no one really used that part of the pool. Bar service at the pools was mostly good, although better at the main pool than the adults only. Food - probably the biggest area of concern at the Now Emerald. The buffet was typical of Cancun all inclusives, although somewhat small and with less selection than I had expected. The Italian restaurant was a complete fail, bringing us the wrong food, then not bringing the appetizers we ordered, then finally bring the correct entrees after a long wait. And it struck me that, for an Italian place, they really had no Italian entrees on the menu. We had once nice meal at the French restaurant, but it was only open one night out of the 7 we were there. We wa

We arrive at what we thought at the least a 4 star rating hotel. It should not be rated but closed. The rooms are nasty, mold in the bathroom, floors crumbling, the seating stained. If you have hip trouble or minor trouble with lifting your leg, this is definitely a problem. You have to climb into the dirty tub to take a shower. The was a power outage at the hotel, not the town, just this hotel. I complained to the concierge with no resolution regarding the bathroom. Had to go to management twice regarding the staff ****** attitude towards us.

Overall the resort was very nice. The hotel is a little outdated but I didn’t have any major issues. I wasn’t sure if they were preparing for renovations like other Now resorts. The restaurants were also very good. I especially loved the Asian restaurant. The sunset views are spectacular! The restaurant is on the upper level with no fans or ventilation so it does get hot. But it did not prevent me from dining there several times! I loved the Mexican restaurant also! Excellent menu, great service and atmosphere! The French restaurant was very good as well! The entertainment was also very good! There was a fire show and Mexican Night featuring traditional songs and dances. I met wonderful people from all over the world and my fitness classes were popular and everyone seemed very easy going and accommodating.

The facility is large. The buildings are old and need serious renovations. The room, lobby, restaurants, everything is outdated. The food at restaurants are mediocre. They have blue and black wristband and and regular customers wear blue band and these people are not allowed to enter certain restaurants that are specifically for the black wristband customers, which is really annoying. The coffee shop at the lobby area is for the black wristband so I was not allowed to buy any coffees. Nothing special about this place. The pool is large but just noisy with DJ all day long. If you need peaceful and quiet hotel, this is not the place to be. We were sent by our airline when our flight got canceled. No way we would not choose this place for our vacation.

The resort needs a face lift and the food an upgrade.Thepeople were wonderful and the weather gorgeous. The drinks were plentiful but you had to ask for premium drinks like captain Morgan’s spiced rum

The now entertainment and explorers club was amazing!! Maina and Jimena at the explorers club were fabulous. They helped with our grand kids every day. Lots of activities to keep the little ones busy.

I was saddened and shocked that Hyatt not notify customers that the Now Emerald was closing its doors on August 1, specifically informing customers that the following basic client services would be compromised during my stay: building maintenance and cleaning, food/restaurants, activities and infrastructure. I selected the Now Emerald for nostalgia, and excitedly booked reservations to celebrate a seven-year commitment trip with my partner during July 27-31 in Room 233 at the Now Emerald in Cancun Mexico. I hadn’t traveled to Mexico for the past seven years and this sadly will be my last Hyatt stay experience. Where do I start my travel log? After a long travel day, I was excited to jump in the shower and begin the vacation. I quickly realized that there was no hot water for a much-needed shower. While the repair response was immediate, I had to contact the front desk shortly thereafter because the bathroom sink’s water was also not working. Again, the maintenance team was prompt in response and professional which was great because I spent the entire weekend vacation requesting their assistance. As I was eager to explore the hotel, attempted to secure my belongings (passport, money, etc.) in the safe, and quickly realized that the safe was not functioning. It couldn’t lock. Turns out that security would need to recalibrate the safe daily. Additionally, the air conditioning was nonfunctioning and remained at 65 F. It was freezing!!!! Maintenance attempted to repair the system but did not have access to new parts as the hotel was closing. So, we opted for no air conditioning leaving us in a sauna throughout the trip. I am not sure if the condenser pan was full, but we encountered a wet floor caused by the ceiling after our first morning that continued throughout the trip. Lastly, the room’s lock was replaced after recognizing that we spent the night in an unlocked room because the cylinder was broken. Despite daily room cleaning, there were visible signs of black mold throughout the room, especially the bathroom, which confirmed a lack of cleaning and maintenance. Notable maintenance neglect signs where the sink faucet was missing a cover, bathroom tub was painted, but still revealed stains, soap scrum and film on the shower doors and corners of the bathroom. Sadly, the horror doesn’t end there, our room opened to the pet relief area despite not having a pet. As far as building internet services, the Wi-Fi was sporadic. The batteries were missing from the remote on the tv and only one outlet worked in the room. While we were offered another room, it was next to the elevator and just as unkept after a quick tour. So, we braved it in our room for the duration of the vacation. Unfortunately, the issues did not end with our room. There was liter in the hallway that was not swept, lighting on our floor was low and excessive slip and falls hazards caused by broken floor tile. The restaurants were not any better. We were seated at tables with food c

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We got an amazing deal for four nights at the Now Emerald Cancún All Inclusive resort. Given the price and other negative reviews, I was very skeptical, but it exceeded my expectations in almost every way. the staff was extremely attentive, the food was pretty good for being an all inclusive resort, and the pools and the beach was fantastic. It looks like they are undergoing renovations for one year starting in August 2023, they are going to be renovating the entire hotel, which some modernization is needed. Overall very satisfied!!