We arrived Christmas Eve day at this hotel, after we checked in open our bags we noticed none of the TV’s works in our suite, I called the front desk to bring someone to our room to check the issue she told me that she’s the only person working in the hotel today this is a red flag already Hotel like this pretty much full with guest and only one the front Desk lady working alone, she called me after saying that this room she checked us in the Tv’s not working in it for the past week, and she offer us to move to a different room and she mentioned that she will give us a better room, I got the key for the other room and it was a surprised that the suite she gave me smaller then the on I had reserved and it doesn’t have balcony like my initial booking, I called her and I told her you offeeed me a better suite then what I had and now you put me in a smaller suite and no balcony she said that’s all what I can do, I ask her to get me a refund that I can leave she said she can’t, I had no other choice then stay l, all after noon kids running and jumping off the beds above us none stop I called the front desk she said she will talk to them this banging on the floor continued until 1am in the morning, this hotel it was a nightmare, we had issues with the breakfast as well and so many other things, not recommended at all .
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