รีวิว Shangri-La The Marina, Cairns

I stayed here twice - the first time, an ordinary room, the 2nd time, I thought maybe the Horizon Club might be a higher level. Before I say anything, I may choose to stay again for the location! This property is not 'Shangri-LA' as you would expect - the windows are all dirty which is disappointing for 'Marina View' rooms... The Horizon lounge furniture is closer to school lunch hall style, and the dinner - well, I don't eat in food halls with sausage rolls and spring rolls. We ate in the main street which was AWESOME!. The ping pong table is bent, bats are without surface, and the air hockey machine without pucks.. Basically a 'cashing in on the brand' experience...

Just okay :/ The staff was great and very friendly. However, the hotel quality did not match up with the standard we have seen at other Shangri - La Hotels. The paint on our door was badly peeling and the padded benches in our room were stained. Two of the outlets in our room did not have power. We ordered room service the first night and the rice that was sent was hard a a rock and stuck together. The location was great and the potential is there but this hotel is in need of some upkeep and a standards check. For any other hotel this would not be as big of a concern, but for the price and expectation of a Shangri- La Hotel, we were expecting a bit more.

Amazing hotel. Beautiful location with unbelievable views from the balcony. Swimming pool and facilities were outstanding.

Built on the pier right next to the cruises and tourist centre. Many dinning options down the ground floor. The hotel is old but under good maintenance

Location is great. Food is yummy. The amenities are little old, other than is perfect

very good ，the hotel is very clean ，the staff is polite，the breakfast is very delicious

It was amazing trip. I loved Shangri-La hotel. Excellent hotel.

Good location and fair service. Would be better if the fridge be filled with some drinks at lease some beer.

Walls a little thin however great location and close to the marina. Good view but most places closes early in cairns.

I could have given 5 stars but didn’t because I requested to give me extra 1 hour check out time but they declined. They just didn’t care at all those people on the front desk. I won’t come back there are plenty hotels in the vicinity, a little walk is good exercise; plus the night market is on the other side anyway.

Location great, price for room should of been less. Needs so TLC.

離碼頭近，步行150米左右，乘遊輪🚢方便。酒店位置好，環境不錯，房間乾淨。衹是房間插座少，且需要轉換器。行政酒廊餐食選擇少，另外，享受行政酒廊就不能在正常的早餐區用餐，需要另外收費，從未在別的酒店有這樣奇葩的待遇

位置極佳，就在碼頭邊上。無論出海去大堡礁，還是去直升機起降平台都是幾分鐘的步行。 房間寬敞明亮，陽台正對碼頭，美景一攬無餘。 服務特別好，我們定的是4天碼頭景觀行政套房，入住兩天後，為了換個角度看美景，和酒店溝通，酒店立即給換了另外一個美景房間。 走的急，忘記了一件衣服在房間，電話與酒店聯繫後，酒店特意安排了一位講中文的經理與我們溝通，並且幫我們寄到墨爾本的一家酒店，而且免費。雖然最後由於郵件速度的問題我們沒有收到就回國了，但是我們還是非常衷心的感謝酒店對客人的關愛，謝謝！

位置非常好，在海邊碼頭，説是海景房，但是在一個轉角，有點影響視線,房子隔音不太好，還好晚上沒有人吵鬧，剛進房間，我們也沒人抽煙，不知道怎麼的，報警器一陣亂響，房頂喇叭一陣英語輸出，把孩子嚇哭了，我開門準備去前台，喇叭才停了。遇到凱恩斯遊行，看到了煙花，很開心。