It’s location is a positive factor. Right near the marina with a private beach in the pacific side of the Baja peninsula. Rooms are clean and had all amenities listed. The checkin process is a bit lengthy, you will have to meet the receptionist and the hostess, it could have been shortened. Also while checkout the receptionist mentioned that our prebooked taxi cannot come inside the property to pick us, but finally the driver managed to come-in.
Our stay at Corazon Cabo was more of a nightmare than a dream vacation, so much so that we ended up cutting our trip short.
The hotel’s tasteful decor and prime location initially seemed to promise an idyllic stay. However, the reality turned out to be quite different, and not in a good way.
We were subjected to an intense, incessant push for a timeshare presentation, which felt more like a scam than a genuine opportunity. Despite declining on numerous occasions (well into double digits), the sales pressure from the hotel staff was relentlessly intrusive, turning our supposed relaxing getaway into a stressful experience.
The deception didn’t stop there. When we tried to book an activity through the hotel, we discovered that they attempted to charge a higher price than listed, and once again, tried to rope us into their timeshare program. These unscrupulous practices left us questioning the hotel’s business integrity.
Further dampening our experience was the hotel’s decision to turn off the AC in the common areas during periods of low occupancy. This cost-cutting measure, carried out without consideration for guest comfort on sweltering hot days, was a glaring indication of the hotel’s disregard for guest experience.
Room comfort was another area where Corazon Cabo failed to meet expectations. Despite the visual appeal of the room, we were plagued with a leaky shower that led to a persistently damp bathroom floor - an inconvenience that felt even more egregious given the high per-night cost of the room.
Given the host of disappointments we experienced at Corazon Cabo, we ultimately decided to cut our trip short and change our flight to head home a day early. This was an unfortunate conclusion to a vacation that had promised so much.
In summary, while Corazon Cabo might lure in guests with its attractive facade and desirable location, our stay was marred by persistent, high-pressure sales tactics, questionable business ethics, and a disregard for guest comfort. Until these serious issues are addressed, I would strongly recommend prospective visitors to look elsewhere for their stay in Cabo.
Upon arriving to the hotel I was promptly yelled at by the attending staff member at front desk because I was late for my reservation (there were widespread flight cancellations due to heavy winter conditioned effecting most of Canada and the United States and I wrote ahead of time that I was going to be a day late. They gave me a room that was dirty and had a lovely view of an abandoned lot where they were seemingly dumping all their waste. I inspected the room to find it absolutely filthy and I made the mistake of checking for bed bugs. There were NO bedbugs thankfully but I saw the state of the mattress which made me think someone died on it or something with all the stains. Or they took the mattress up from that empty lot. I requested something to be put on the mattress to separate me from it for sleep. I also asked for a blanket and I got a thin sheet. I gave up asking and just used extra towels and pillows to try and keep warm because even with the AC in the room turned off (the control just hung from it’s wires on the wall) I was freezing. I asked several times for help cleaning the room that was in absolute disrepair. But I had to go to the front desk to do it because the phone line from the room wasn’t working. Lamps were broken and falling apart, there were chips out of the walls and splinters ripped out of the furniture. The drawers were left dirty and blanketed with food crumbs. The bathroom was clean enough, however. Breakfast was supposed to be included but there was never anything there as people were waiting for the food to be brought out. It was terrible food the two times out of all the days I stayed there that I could actually get any breakfast. The coffee had run out and I asked if they could brew some. Then by the time the coffee was brewed there were no cups available. Never even got a coffee. You’ll need to ask ahead of time for a towel for the pool as they don’t keep the towels stocked on the rack out there poolside. Generally a very disappointing stay and I couldn’t believe what they are charging to stay in a place that is in such shambles.
DDeparture58045985709I stayed here for 5 days and the staff was so accommodating. The restaurant served great food and the premises were very clean. The only thing I would say is the bed was a bit too hard for my liking but still a great stay overall. The location is a good 15 minute walk from the Marina and tons of little bars and restaurants along the path. If you have a hard time sleeping with street traffic you may consider that as a drawback but it was like white noise for me, I slept well. I would definitely stay here again.
La verdad había leído malos comentarios que me hicieron dudar el quedarme, pero la Experiencia que tuve fue buena y eso que fue en la habitación planta baja, descanse bien, atención buena, estacionamiento perfecto solo hablaba y en 5 min tenían listo mi auto, el desayuno puede mejorar pero la ubicación hace que puedan ir a comer a otro lado caminando sin necesidad de desayunar ahí mismo.
Had a harrowing experience at OYO Hotel Plaza Las Torres in Cabo San Lucas – an urgent warning for fellow travelers. We booked a stay, requested a one-day reservation change due to unforeseen issues. Upon arrival, shock awaited us – the hotel charged the full fee for the new date, demanding the remainder without clear communication. Front desk staff, struggling with English and relying on Google Translate, suggested seeking a refund from *******. *******, however, revealed the hotel's responsibility for charges. In the scorching heat, over an hour of frustration ensued, with repeated pleas for assistance met with silence until insisting on restroom use. Misleading charges, unhelpful staff, and a refusal to refund make OYO Hotel Plaza Las Torres an experience I wouldn't wish on any traveler. Besides all of this the description says the hotel is close to downtown but once you arrive you notice you’re at least a 20 minute walk from the edge of downtown and seems to make you feel uneasy with the amount of misinformation and the disinterest to help.
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