Mount Elgon Hotel

This hotel provides extremely poor customer care. My experience was very negative; I was treated disrespectfully and with great carelessness. The customer service is extremely lacking, with no regard for visitors and no respect shown whatsoever.

This is my third time to stay at Mt. Elgon, and each time I visit, I find myself loving it more! The room was quite comfortable---a large king sized bed I shared with my roommate, Anne---with a full, private bathroom (shower, sink, toilet, lots of space to place amenities, a hairdryer). The shower had hot water and was very relaxing with a rain head and hand held wand. The light coming in was glorious, and at night, the black out curtains worked terrific! The fact that there is a free mini-golf course makes it super fun with friends! Two of us got holes in one, and it is NOT an easy course! But perfect for families, kids, teens and sporty adults like us! Next time I visit, I told the staff I would repaint the course free of charge because it does need to be freshened up. But the landscaping is really lovely and the sounds of birds makes it all feel so relaxing! The pool is A + The bar takes a bit of time, but that's because there was only one guy behind the bar. Once they arrived, the drinks were refreshing AND I even asked for an espresso martini---so Peter, the bartender, wrote down the ingredients and made one just for me! MMMMMMmmmmmm. Try the Mt. Elgon Lemonade--yummy! The food: A+ and free breakfast every morning! The staff: A+++ Everyone is super friendly and eager to answer questions or help out with any concerns. I would put this hotel on the same level as a Hyatt---clean, comfortable, beautiful landscaping PLUS a powerful view of Mt. Elgon.