We love the staff here !! They enjoy their jogs and are happy to help us with all our needs. The hotel is so very comfortable. Beds , pillows are so so comfortable , rooms are super clean , spotless. Pool & hot-tub is warm & hot. They even have music playing in the pool area. Breakfast is very good and the hotel in in a perfect location every is very close. Try it out and tell them JERRY sent you ! YOU will fall in love. Rose & Jerry
เมื่อพวกเขาอัพเกรดคุณพวกเขาทํามันอย่างใหญ่หลวง เรามีห้องสวีทที่กว้างขวางสะอาดเงียบสงบและสะดวกสบาย สุภาพบุรุษที่แผนกต้อนรับแนะนําอาหารค่ํา Pearl St Brewing Co อยู่ไม่ไกล ฉันกังวลเมื่อเรามาถึงครั้งแรกเกี่ยวกับพ่อค้าแพนในพื้นที่ แต่ไม่เห็นอะไรเลยเมื่อเราไปทานอาหารเย็น
Exceptional! Wow! The Westin Buffalo is the nicest hotel we ever stayed at. We originally went to Niagara Falls but it was a horrible experience. I called the Westin Buffalo and from the minute Nadine took the phone call until check out we were treated like kings. This hotel is immaculate! The decor is gorgeous. Very clean. Great food and coffee. We plan to continue our stays with Westin for future trips. Thank you Nadine and all of the exceptional staff.
ผผู้เข้าพักStayed here on March 16th. We were in town to attend the Journey concert. At approximately 5:30am, the fire alarm went off. It was a loud screeching alarm. We were advised over an intercom to evacuate the property. It was rainy and cold and we waited outside for over an hour. We were finally advised to go back to our rooms. After getting back to sleep, we were again awakened by the smoke alarm at 10:00am. We weren't going to go stand outside again, so we gathered our belongings and left the hotel. I sent an email to Marriott customer service asking for a partial refund or some Marriott points for our inconvenience. As of this date (March 29th), I have not heard back from them. I've been a Marriott customer for many years. Very disappointed in their poor customer service!
ผผู้เข้าพักเมื่อพวกเขาอัพเกรดคุณพวกเขาทํามันอย่างใหญ่หลวง เรามีห้องสวีทที่กว้างขวางสะอาดเงียบสงบและสะดวกสบาย สุภาพบุรุษที่แผนกต้อนรับแนะนําอาหารค่ํา Pearl St Brewing Co อยู่ไม่ไกล ฉันกังวลเมื่อเรามาถึงครั้งแรกเกี่ยวกับพ่อค้าแพนในพื้นที่ แต่ไม่เห็นอะไรเลยเมื่อเราไปทานอาหารเย็น
Good experience in the hotel itself. However, I was blown away by the service I received from Phil Johnson, during the dinner on the night of November 4, 2023. He went out of his way to accommodate my dietary preferences, when there was no other option for me. He told me that the vegan dish that he made for me was his first attempt, and it was delicious. While I might be biased, I can say it looked way more appetizing than what the other guests were served! My hats off to Mr. Johnson, who also wouldn't accept a tip from me, instead advising me to leave a positive review for the benefit of the entire establishment. On top of all of this, he kept checking in on me, asking me about my dietary restrictions, and did this all because all of the chefs/cooks had gone home, leaving him to fend for himself. Imagine being so dedicated to your craft and your employer, that you sacrifice your own time and decline a monetary tip just to serve the clientele. I was absolutely blown away by this experience, and I do hope for the best for Mr. Phil Johnson.