Reserved a room here with ***********. Found out at check-out that the ”Total Price” that *********** quoted did not include taxes. Hmm....what does total mean? Other than that, the hotel itself doesn't normally provide wash cloths. We were lucky that our maid was able to find a couple. If you want a towel for the pool and the towel girl is busy giving a massage, you will have to track down a restaurant employee at the rooftop bar who will then find a towel for you. The fabric from one of the umbrellas over the poolside tables had partially blown off and remained like that exposing the metal ribs. It's a wonder that the wind did not lift it off completely and deposit it on the street 12 stories below. This condition remained like this for the remainder of our stay. All things considered, it is an older 3.5 star hotel. I would look for another place to stay if in the area again.
The hotel is in an excellent location. Located right in central core amongst many restaurants and cafes with a beautiful park just outside the front doors. The rooms are very nice and updated with comfortable beds. The gym is not over the top but it is all you need to work up a good sweat. I should mention they have an excellent rooftop patio to take in the views. The entire staff at this hotel are all very pleasant and greet you with a genuine smile. The service is fantastic in the restaurant area and the breakfast has a good variety of choices and accommodated my wife without hesitation due to allergies. A very special shoutout to Martha. She was our waitress however; apparently she is the supervisor of housekeeping and she was just helping out in the dining room. It was absolutely a delight to be served by her. Greeted us in the mornings and talking with her made our stay very enjoyable. Thank you again Martha and because of you, we will only stay at this hotel when visiting our children in Bucaramanga.
Ok the place is clean, the food is good and the rooms are very nice. Checkin was a little slow as they had to check to make sure my room was clean. They should have known what rooms were available and it was not that busy. A small matter but it was time consuming and I was tired. Second problem was there are no coffee machines in the rooms. They said just come down to the lobby and the coffee would be there. Nope it was not there. I get up early and I don’t like to go down to the lobby to get coffee. I want it in my room and I don’t want to get dressed right away. That being said I will stay here again, I have a coffee machine I can travel with so I will bring it next time. The staff are very good and as long as I have coffee I think this is a great place in a nice safe area. If you do not drink coffee you are going to love this place.