I would love to have nothing bad to say..but the staff is extremely rude..when I spoke with them they made me feel like I was annoying or disturbing them.
Also I reserved to be able to check in from midnight to 6am and they wouldn't allow me check in till noon..(and they explained that I shld have to pay an early check in, but they weren't going to) I felt like they were pretending to give me a deal when in reality I've checked in a 12 or earlier there before and i never was charged. Also a 3pm check out and they were going to waive h
That $50 fee but...
This morning I received a VERY UNPROFESSIONAL CALL from the front desk.
Her- The woman said and I QUOTE ” um hello, umm..who are you? How did you get on that room? And alot more umms. She was super confused and very nasty. She stated she was going to charge me for another day because it was now 3pm..
Me- I told her, no ma'am I spoke with someone last night and we made this arrangement.
Her- who did you speak with
Me-i dont know who checked me in
Her- yea well if you not out in the next 10 min. I will be charging you if you go over 10 min.
Me-Ok (I was totally confused by her confusion) and said, ok give me a few mins.
Her- click..she just hung up on me because apparently she was done with what she had to say.
When I checked out they 3 at the front desk were also unprofessional. The worst one was the lady who actually checked me out..her demeanor was exactly how explained, I was bothering her.
She also picked the phone and called someone else in the building and was speaking to someone in Spanish about me and little does she know I'm Irish\Mexican and could understand her talking..she was speaking about me and she. Stated I should pay the late fee of $50..to who ever she was talking to. She was a so unprofessional.
Then this morning at breakfast the food was cold and several drinks were not available. Also they put the cereal out but didn't have milk. Other then that the food was decent and the spread was great.
Our room was nice but it smelled of cigarette smoke. Other then that.
I would stay again though only because it is the most convenient one ..location location location