Beautifully situated in the Back Bay neighborhood, this hotel offers convenient location, excellent service and a clean and cozy luxury stay for business or leisure travel. Highly recommended.
แปล
Chan Charlotte
ห้องสตูดิโอสวีท
เข้าพักเมื่อ พ.ค. 2025
ครอบครัว
1 รีวิว
8.0/10
ดีมาก
โพสต์เมื่อ 30 มิ.ย. 2025
It’s a beautiful hotel. Room is nice and comfy. Location is perfect.
However, service is terrible. Like a 3-star hotel.
When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help.
Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed.
From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish.
A request of a kettle took 30 mins.
We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ มิ.ย. 2025
คู่รัก
23 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 5 ส.ค. 2025
The hotel's service is very attentive, There is a sense of familiarity with home
แปล
Lakeluoxiaoyan
ห้องสตูดิโอสวีท
เข้าพักเมื่อ ส.ค. 2024
ทำงาน
8 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 13 ก.ย. 2024
exceptional service and room- everyone is so friendly and helpful, and the room and bed is very cozy. Would definitely recommend as it’s also very convenient. Sad to see people on strike- wish these people would be paid better as they deserve it.
แปล
KCHH
ห้องนิวเบอรี่ เตียงคิงไซส์
เข้าพักเมื่อ มิ.ย. 2024
เดินทางคนเดียว
5 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 22 ก.ค. 2024
My second stay at the hotel in a month. Really impressed with hotel services by everyone i encountered at The Newbury Boston. I had a late midnight flight flying out, so have requested for a late check out via trip.com comment box. When I checked in, the hotel told me they took note of my request on the trip.com booking and gave me a late check out. Appreciate the professional service at the reception! And the efficiency of trip.com on meeting my request and bookings 🩵 Thank you