SpringHill Suites Shreveport-Bossier City/Louisiana Downs

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Its good they are renovating some of the areas. The place is a bit run down looking. It's also the first place where I ever had to complain that the water was too hot and you couldn't turn it down. We also had a maintenance issue, the toilet overflowed. My issue is that they didn't clean up the mess once that work was done.

Our family of 5 stayed here for a Thanksgiving visit to see family. Our first room had stained carpets and couch, but otherwise clean. The next morning we found the shower didn’t work. Staff was very helpful and got us a new room. Similar level of cleanliness. In the new room, the doors weren’t level and were hard to close and tub bottom was very worn. Indoor pool is also “closed for maintenance”, but doesn’t appear to be a short term issue. This was a deciding factor in our stay so would have been nice to know.

Staff was very helpful. Room was clean. Breakfast was great with good healthy choices.

Very clean hotel and good breakfast. Clean breakfast area as well and everyone was friendly.

Trimming bushes with chainsaw, outside our window, at 0630! Housekeeping would make an “attempt” to clean the room but never follow-up to make sure all was done! Free breakfast was good though!

There is an outside gated patio. Which made me feel safe outside while sitting outside.

Title: **A Nightmare Stay: Nothing Like the Advertised Pictures** I recently had the unfortunate experience of staying at a hotel in Bossier that was far from what I expected based on the pictures provided online. My initial impression was that I had stumbled upon a practical joke, as the actual condition of the room bore no resemblance to the well-maintained spaces depicted in the pictures. It was a shocking disappointment. Upon entering the room, I was greeted by an atmosphere of deterioration and neglect. The bathroom, in particular, was a disaster. Loose tiles covered the floor, and I even had to take a video to document the extent of the disrepair. These tiles were so precarious that I could easily pick them off the floor. This level of neglect is not only unacceptable but also a safety hazard for guests. Furthermore, the door of the room was inoperable. It simply would not close, leaving me feeling vulnerable and unsafe throughout my stay. To ensure my security, I had no choice but to sleep close to the door, fearing that someone might attempt to enter the room during the night. What added to my frustration was the fact that the pictures provided during booking were not representative of the actual state of the hotel. The images portrayed an entirely different location, akin to the well-maintained hotels I've encountered in the Dallas area. However, this was not the case in Bossier. I feel obligated to share my experience to caution others considering a stay at thi

Pool was not open. We specifically made a reservation at a hotel that had a pool and were not made aware until checking in that it wasn’t available