Granville Hotel

The phone which was there in the room was not working so couldn’t hear anything when tried ordering from room service Service was bad The price what was mentioned on the menu was not the same, price was higher so have to pay extra

food is costly without application of mind. food service is slow and not effective. overall experience is good.

I recently stayed at this hotel and was extremely disappointed with the level of customer service. Despite repeated requests, the staff was unresponsive and seemed uninterested in assisting guests. There was no proper communication, no follow-up, and basic hospitality standards were clearly lacking. When you stay at a hotel, you expect at least courteous service and attention to your concerns – unfortunately, that was not the case here. I would not recommend this place to anyone looking for a comfortable and well-managed stay. Management really needs to re-evaluate their training and service standards.

Absolute third rate hotel. Leaky washrooms, shabby rooms and unfriendly staff. Very overpriced for the sloppy infrastructure

no mini fridge, no working TV , AC was pathetic, staff behaviour seemed full filled with attitude. room conditions are not par with the tarriff! they are charging double of what so less they offer 😔

It was amazing stay the staffs were very responsive and the amenities provided by hotel was also up to the mark i enjoyed my stay there and breakfast was also nice overall it was pleasant stay

Room service staff is good hotel and room cleaning is very good and fresh most important hotel area is very silent and professional area

Hotel room is clean and tidy. Experiance with waiter is horrible rude behaviour not acceptable in your industry

Staff and receptionist are showed helpless for basic needs like dish tvs cables not working, socket plugs were not supported for charger, room not at gaving good freshness and basic needs improvement urgently required attention. I stayed in room no 204 paid almost 6600 per night. Not worth for this payment. No cooperation from room services or morning breakfast not allowed to room when we request but sharply closed breakfast by 9. 30am. I rate poor