ผู้เข้าพัก
6 ธันวาคม 2025
My check-in experience at this hotel was significantly below acceptable standards due to the conduct of two members of staff. Although one male employee was professional, courteous and ultimately helpful, the behaviour of the other staff involved created a deeply uncomfortable and discriminatory atmosphere.
My partner placed her hood up because she felt uncomfortable in the lobby. She was not disturbing anyone. Nevertheless, a staff member instructed her to remove it without any legitimate explanation. Shortly afterwards, another female employee approached us abruptly and demanded my partner’s ID. When I asked for the rationale, she stated, verbatim, “I believe she's underage”, delivered with a noticeably hostile and dismissive attitude. This comment was baseless, inappropriate and demeaning.
A different male staff member later intervened and clarified that ID was supposedly required “due to fire regulations”. His manner was professional, and he managed the situation respectfully. However, the fact remains that his explanation directly contradicted the initial justification provided by the female employee. These conflicting narratives severely undermined the credibility of the request and reinforced the perception that we were being singled out.
Although we complied once a legitimate requirement was finally explained, the earlier conduct was unacceptable. The attitude, inconsistency and targeting we experienced left us feeling judged and unwelcome. As a mixed-race couple, the disparity in treatment compared with other guests present was highly visible and concerning.
While the male employee handled matters appropriately, management needs to urgently address staff training around communication standards, professionalism, and ensuring that all guests are treated consistently and without discriminatory behaviour. Based on this experience, I cannot recommend this hotel.
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