โรงแรมใกล้ท่าอากาศยานนานาชาติเบอร์มิงแฮม (BHX)

โรงแรมนี้ยอดเยี่ยมมาก พนักงานเป็นมิตรและช่วยเหลือดี ยินดีให้ความช่วยเหลือเสมอเมื่อมีการร้องขอใด ๆ ห้องพักกว้างขวางและสะอาด พร้อมเตียงนุ่มสบายและสิ่งอำนวยความสะดวกที่ทันสมัย ทำเลที่ตั้งของโรงแรมยังสมบูรณ์แบบ สามารถเดินทางไปยังสถานที่ท่องเที่ยวและร้านอาหารในบริเวณใกล้เคียงได้อย่างง่ายดาย โดยรวมแล้ว การพักที่โรงแรมนี้สนุกสนานอย่างแท้จริง และเราอยากจะแนะนำที่นี่ให้กับคนอื่นๆ เป็นอย่างยิ่ง

I recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay. Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving. I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning. Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead. Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable. Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating. As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable. What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit. I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations. Kind regards, Karolina

พนักงานต้อนรับมืออาชีพเป็นกันเองมาก ไม่มีปัญหาในการเช็คอิน ห้องพร้อม เวลา 13.00 น. ห้องชั้น 6 หันหน้าไปทางสถานีรถไฟ ห้องพักกว้างขวางสะอาดมากมาก สิ่งเดียวที่มีเสียงดังคนนักเลงดังตามทางเดินช่วงเช้าตรู่ สามารถเก็บกระเป๋าเมื่อชำระเงินและรวบรวมในภายหลัง นี่เป็นการเข้าพักครั้งที่ 3 ของฉันที่โรงแรมนี้ จะกลับมาพักอีกครั้งในเดือนมกราคมหน้า

The location is very convenient, making it easy to explore the city and get around. The room was clean, comfortable, and modern, and the bed was perfect for a good night’s sleep. The staff were friendly and helpful throughout my stay. Overall, it offers great value for money, and I would definitely stay here again on my next visit to Birmingham. Highly recommended!

พอใจโดยทั่วไป อาหารเช้าดี. สิ่งอำนวยความสะดวกสะอาดและพนักงานที่เป็นมิตร ห้องพักสะอาด แต่ไม่มีหน้าต่างระบายอากาศ

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

ประสบการณ์ที่ดีเยี่ยม ทำเลที่ตั้งดีเยี่ยม การตกแต่งที่ดี และอาหาร...

Found an excellent deal online for a single room at £26. Hotel is in an alleyway right in the middle of the town centre which is convenient. Arrived 10 mins before check in time to find that no one was at reception. Fortunately, A helpful and sympathetic housekeeper was present and called up one of the staff who said they were half an hour away. A queue started to build up at reception. After 40 mins of waiting and checking in, the key card to the room didn’t work so I had to go downstairs again which was a cardio workout. Elevator didn’t work and the place was like a maze so a lot of walking. Room was pretty basic but clean, there was no remote for the TV. Bathroom was immaculate and sanitised with a pair of two clean towels. For the price, the room was decent and can’t complain. Exactly as shown in the website images but customer service is nearly non-existent. Had to wait half an hour due to zero staff at reception. Another downside was no AC so the room is warm. Would return but not in a rush.

5 ดาว ห้องพักสะอาดมาก พนักงานยอดเยี่ยม และทำเลที่ตั้งดีเยี่ยม ทุกสิ่งที่คุณต้องการอยู่ห่างออกไปเพียงไม่กี่ก้าว และร้านค้าและสิ่งอำนวยความสะดวกโดยรอบทำให้ที่นี่เป็นสถานที่ที่สมบูรณ์แบบ ผู้คนเป็นมิตรตลอดการเข้าพัก และเป็นการเข้าพักที่ยอดเยี่ยมโดยรวม แนะนำเป็นอย่างยิ่ง