Hi, I had the pleasure of staying at the Hotel Ercilla for 8 nights over the past week and thought I would take the time to comment on one of best Marriott hotel experiences I have had for many a year. The hotel was in pristine condition, our room was a delight but most importantly the staff in the hotel were amazing. Id like to take time to mention a few of the staff members who went above and beyond to make all of my family's stay really special. At the reception we had the pleasure of being attended to by Jorge, was such a pleasure to chat with him and he was extremely efficient throughout our stay, a proper gentleman, who was a real delight to meet. The breakfast was really excellent, a great selection and again the hard working staff there went out of their way to make our 1st meal of the day a real delight. Id like to take the time mention all of the following members who we had the pleasure of meeting most mornings throughout our stay. Javier, the restaurant manager, every day went out of his way to be extremely friendly and welcoming ensuring we had the best table in the restaurant, himself and the restaurant receptionist Nahia were excellent organising everything for us each and every morning. The rest of the team, Victor, Wilson, Iñigo, Arnold, Gorka & Joseloa were also very very helpful and very efficient making sure tables were clear in super fast time and ensuring all guests needs were attended. It was a real treat to visit the restaurant each and every morning of our stay. I would also like to commend the housekeeping staff for be super friendly and very hard working, our rooms were always maintained very early which was brilliant and was such a help for our holiday as it enabled us every morning to go for breakfast and on our return our room was already serviced. It was a real treat for us to stay at the Ercilla a huge pat on the back to the management and staff of such a well run friendly hotel.
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