โรงแรมเบอร์ลิน เบอร์ลิน โรงแรมในเครือเรดิสัน อินดิวิดวลส์

โรงแรมมีทำเลที่ดี แต่การเดินทางไปห้องพักนั้นซับซ้อนเกินไปเนื่องจากลิฟต์ไม่ได้ไปทุกชั้นและโถงทางเดินยาวและมืด ไม่มีเจ้าหน้าที่อำนวยความสะดวก และสิ่งหนึ่งที่ฉันไม่เข้าใจคือสัญญาณแจ้งเตือนเหตุเพลิงไหม้มีเลนส์สองตัวที่ทำให้ฉันรู้สึกอึดอัดมาก

ห้องพักกว้างขวางและสะดวกสบายและการคมนาคมสะดวก

ห้องพักโอเค การบริการก็โอเค

I stayed at this hotel recently and was very disappointed with the overall experience. The self check-in system is slow and inefficient, and the staff—although young—seemed uninterested, lacking both compassion and willingness to help. I arrived just in time for an important meeting, yet the check-in process took far too long. When I finally reached my room, I discovered that it had not been cleaned at all. I returned to the customer care desk, where I was met not with an apology, but with the question of why I was upset, followed by a casual “we’ll just give you another room.” The replacement room added further frustration: the key cards did not work. After going back once more, I was told they should work, and only after insisting did the staff member reluctantly accompany me—where she realised I was correct. I was then asked to wait in the hallway while she returned to fix the issue. Throughout the entire process, there was no apology, no sense of urgency, and certainly no gesture of goodwill or compensation. The premium room itself, once accessed, was spacious, clean, and had a balcony that allowed for good ventilation. Unfortunately, this was the only positive aspect of my stay. The breakfast, which used to be excellent at this hotel, has declined significantly in quality. Overall, the lack of efficiency, professionalism, and hospitality made this stay extremely disappointing. I would not choose to stay at this hotel again

Good hotel, great location, but disappointed with the service… either you stay for one night or 4 nights they will only put once water in your room when you first arrive. Which is not fair for people who pays for several nights. I asked the front desk and they simple said no. Same about the Sauna… there is a sauna in the hôtel but it’s only open from 6pm!! Til 11pm. That means we cannot go at all in the morning which is silly. So i went there at 6 pm but i had to ask the front desk to turn it on but they forgot about me and at 7pm it was still not on. Very bad.

Nice clean hotel , close to Kurfuster.