My husband had an accident on the same day we were supposed to travel to this hotel. I called them to explain the situation and asked if they could waive any cancellation fee. Initially, I was assured that no cancellation fee would be applied. However, to my surprise, I noticed a charge from the hotel on my credit card a few days later. I called the hotel again, and they informed me that there was no note on my reservation, so they would not refund the charge. I am extremely disappointed with this situation. While I understand there is a cancellation policy in place, I did not show up for a legitimate reason – my husband's accident. Moreover, I specifically called ahead and was assured that no cancellation fee would be charged. It's not my fault they failed to record this assurance. This has been an awful client experience. It feels like they prioritize money over customer care – even when circumstances like a medical emergency prevent travel. This is unacceptable! I wish I was not going through this right now with so many other important things going on in my personal life, even because we were really looking forward to this trip and staying at this hotel. I am not here to hear the same apologies and answers. I am here because I want my money back or are least have a credit to go when my husband feels better.
The bed comforter didn t look like it was changed for new guests ( it had hair everywhere on it). We didn t had any body lotion in the room and we nedded it ( we asked the front desk and they gave us some). Restrooms should be a bit cleaned with some chlorine by the shower because the bacteria is visible growing there. Price was 365$ for a Saturday night // kind of too much for the location it has. We enjoyed the patio area / we find it really nice. The lady from the bar was nice !