Me hospedei por motivo de férias. O hotel tem uma vista linda, o estacionamento custa 30 reais por noite, mas se tiver um carro muito grande vai ser difícil entrar. Me deram um quarto no térreo e não consegui dormir pelo barulho: noite em claro. Quanto aos detalhes: blackout rasgado, lençol de baixo pequeno que não forrava o colchão, controle do ar totalmente sujo e grudento. O pessoal da recepção é muito educado e disponível, em quanto o gerente é tudo menos que gerente: deselegante e inconveniente. Eu não voltarei e não recomendo!
Hotel bem localizado, limpo e com boa estrutura. Café da manhã simples, porém bem gostoso. Minha única observação é os barulhos durante a noite, como bater de porta e coisas do tipo, não acho que seja culpa do hotel, mas sim dos outros hóspedes sem noção ...
The Hotel Fasano in Belo Horizonte, with its inimitable style emblematic of the Fasano chain, sits elegantly within the city, a beacon of refined hospitality. The reception, graced by friendly and charming staff, occasionally speaking German, is a delight. The diversity among the staff is a refreshing sight, adding to the hotel’s charm; the presence of a receptionist adorned with numerous tattoos was a particularly cool touch. The concierge service is exceedingly diligent and dedicated, a testament to the hotel’s commitment to guest satisfaction. They provided us with complimentary concert tickets, allowing us to enjoy a splendid evening filled with music. The restaurant, known for its excellence, operates with impressive efficiency. The waitstaff are alert and provide exceptional service, though the presence of multiple restaurant managers, or Chefs de Service, occasionally obstructs the flow. While the cuisine is commendable, the breakfast service is notably slow. The rooms are immaculate and spacious, offering a comfortable retreat. However, the lack of razors and the inconsistent replenishment of soap were minor inconveniences. Despite these small flaws, the hotel remains a magnificent and impressive establishment. Our stay was beautiful and restful, a testament to the high standards of the Fasano experience.
Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo
Poor experience, 1. The room reserved in advance was not available. 2. The window was broken, allowing direct light into the room without blackout. 3. The air conditioning doesn't turn off the light due to the control not being standard for the machine. 4. Being on the top floor, the noise from the elevator machine is clearly audible, providing a unique experience that, unfortunately, is worth it 👊. 5. To conclude, the snacks from the minibar were already pre-consumed and left in the same place. A rather peculiar situation 🤨. Maybe the trend will catch on, huh... Worst hotel experience in Brazil, and this is my first Google review. Room with an issue: 801. Top floor, first tower. Want an adventure? Just come and camp ⛺️.
Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.
Quarto padrão, com vista livre e uma água de cortesia. O café da manhã é bem servido, num ambiente agradável. O staff da recepção é muito solícito. O ponto de atenção é não ter academia. No mais, tudo funciona bem, tv bem grande no quarto e função smart com apps.
Great view and cozy room. Gorgeous food quality. The pool are very clean and organized. The room service was exceptional, very respectful and helpful. In fact the best hotel experience I ever had. I Would definitely come back again.
We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!
Well serviced stay with helpful staff. Easy enough access to major places of interest via Uber etc. Room and facilities great value. Restaurant and room service are reasonably priced. Breakfast is inclusive.
Melhor hotel de BH, preço justo, o atendimento é de excelente qualidade, quartos grandes e bem acima da média de todos os hotéis que já fui, área de lazer e academia são ótimos. O restaurante é perfeito, sou sempre muito bem atendido pelo Fábio (proprietário) e pelo Gleyson, recomendo para qualquer pessoa.
Traveled to Brazil to visit family. I’ve stayed here back in 2006 just after it was opened. It was lovely. This time in 2022 April I would give it a miss. The staff were rude particularly the guy with grey hair and tattoos on his arm at reception. I first got to the room and was surprised and how dirty the whole place was. Stains on the carpet smears on the walls and when I got to my room, holes in my sheets. I then went downstairs and politely asked to be upgraded at my expense. The next room was a suite with a beautiful corner room view. Unfortunately the air conditioning did not work. The next day I asked for assistance to look at it, I was told it worked. I said I was cooler in the hallway than it was in my suite. They would not provide any help. I even had my brother who spoke Portuguese sort the issue as they didn’t seem interested. This resulted in the embarrassing task of relocating to 3 different rooms and then downgrading because there was no working air conditioning in many of the rooms despite the hotel saying it worked. To mention the other issues: I was double charged for my prepaid stay on the way out. Our rooms weren’t cleaned daIly. The buffet was not to standard Although is has a great location, try the Mercure one block back… this is not an Accor hotel. It’s not up to standard.. Dirty, rude staff, bad air conditioning, unclean.
The hotel is simple but an excellent choice if you want a place to sleep. The bed is comfortable so are sheets and blankets, however the towels were very olds (so thin we could see through it). I’ve stayed in other budget and that was never problem, so I was very surprised by it. Anyway, as its part of a hotel chain, I believe those problems can easily be solved. It´s a place I would stay again. (Review originally written in English.)
Great place, in the heart of Savassi. Location is AAA+. Super clean, nice facilities, good swimming pool at the rooftop, good toom service and the location is incredible. You are just walking distance from anywhere in Savassi