once I reach hotel i ask the help to get my luggage pick up to room , but the supervisor / receptionist refuse it
! i feel it very bad
แปล
คำตอบจากที่พัก: Dear customer, hello! I am your online personal butler 'Xiao Wei'. Thank you for taking the time to provide a sincere review of Vienna Hotel Beijing Jiugong Branch. I am very ashamed to have caused you any negative feelings. Providing you with the highest quality stay experience is the greatest pursuit of the hotel! I have recorded the issue you mentioned and will make improvements immediately. Sorry again, please give us a chance to correct our mistake. Xiaowei looks forward to your visit again and checking if I have made the necessary corrections