Best Western Plus New Barstow Inn Suites

Really new hotel! Super friendly staff and very clean room. A++ guys, well done 😄

The property was clean & up to date. Breakfast was normal. Room was clean. Beds kinda low. We had various issue's that haven't occured at other Best Western properties. Room phone wasn't hooked up. Had to move things to plug it in. Tried calling front desk to ask about A/C-Heat unit because the room was so COLD upon check-in. Thermostat on wall didn't operate the unit under the window, only there to show room temp. Which took a moment to figure out to adjust to warm up the room. Dirty towel on bathroom door hook upon check in. Possibly isolated incident's. Not the norm for Best Western properties.

Best Western Plus have been fantastic as we travel across the US with pets. This one was a great location just off the freeway, and not much road noise. Hotel is very clean and pet friendly (pet fee is much more reasonable than other hotel chains that will remain nameless 😉). Great for travelers. There is easy access to gas ... and restaurants and coffee are within walking distance. Would definitely recommend this location.

I was on the road for 16 hours. After a long day of fighting traffic, I decided to stop. Unfamiliar with the area, I looked up Best Western. The person was very helpful in making a reservation. 30 min later, I checked in at the desk which would have been around 1am. The person at the desk was very friendly, helpful and fast. It was great to see a smiling person with a great personality. The room was as expected, very clean, nothing out of place. I would definitely stay here again.

It’s hard to believe these positive reviews are authentic, as this was one of the most awful and disgusting stays of my life (and I’m no princess). Getting past the tacky decor, the room was dirty with sticky floors and surfaces— even the remote control was sticky, there were what looked like blood stains in the bathroom, and the door was broken at the bottom like someone had kicked it. The lighting is terrible— bright white LED bulbs. But what really got to me was the bed— lumpy, saggy, squeaky, and frankly scary to sleep in. They’d covered it with about ten mattress covers to try to hide how horrible it is.. but there is no hiding from this level of discomfort. I barely slept and ended up leaving at 5:30AM just to get out of there. Depressing waste of time and money. I wish I’d stayed across the freeway at Home2 or Hampton Suites.

New hotel , paint and carpets still very fresh and crisp. King rooms are good sized. Road noice was surprisingly low (almost unnoticeable) for being so close. Lot's of close restaurants... many choices. Pool and hot tub were operating. Nice fitness center. Breakfast was pretty good, stocked regular.

As the parking lot was filled with work trucks of various companies, I did not expect much when I parked. However, the receptionist was very friendly and recognized me as a Diamont Select member. This does not happen very often these days. The inside of the hotel was spotless, and everything worked except for the alarm clock which the morning receptionist said is being replaced due to a manufacturer issue. The only issue was the workers leaving at 4:00 in the morning and slamming the exit door which was right next to our room. Other than that, we got a great night's sleep!

The original room assigned had not been cleaned by housekeeping. We went back to the front desk and instead of being assigned a new room immediately, we were told that the manager had to be called. Manager did not answer, so then the front desk person decided to go ahead and check us into a new room and follow us to the room to insure it was in order as well as check the original room that had not been cleaned. After traveling for several hours, we were ready to relax and get some rest. Policy needs to be getting the guest settled into a room first, then handling the business of unclean rooms.

The hotel was clean and the beds were very comfortable, however it was very difficult to sleep throughout the night due to the noise. You could hear the freeway traffic and there were large semi trucks parked in the lot behind that were running their engines all night. Additionally, the breakfast was very subpar compared with the other Best Westerns we’ve stayed at, which we were told by the front desk “it meets the minimum requirement of Corporate”. I would not recommend this location, especially for the increased price. We were told the prices recently changed from$150 per night to $260 based on demand. During our stay the hotel was primarily booked by military personnel who receive a discount government rate, we however paid the increased rate for the night. Not our best stay at a Best Western!