Good location, close enough to the sagrada familia. Quiet at night.
However, compared to other 5-star hotels, this hotel has a very small lobby and crude elevators that don’t match a 5-star rating. Hardware-wise, it’s probably 4-star at best.
Service - Concierge staff was polite upon check in, but the display of hospitality stopped there. Thereafter, door men at the gate didn’t greet or even acknowledge guests upon leaving or returning to the hotel. Considering the hotel lobby was so small that guests literally passed by in front of them, it came across as quite indifferent and awkward.
Amenities - There were intermittent sounds of water dripping onto a metal surface in my room during my stay. My guess is the air con system had some flaws. I asked the concierge to send people to check when I was outside (which they did), but there was no follow up afterwards and the dripping sound remained the second night. Besides, the staff who entered my room for checking took away my room card from the electricity holder, which should have never been allowed for safety considerations because the room card was registered under my name and no other person should have it during my stay.
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our central location.We are truly sorry to learn that you didn't feel properly greeted by our staff. Your feedback is invaluable and will help us ensure a more welcoming and attentive service moving forward.Regarding the issue with the dripping in your room, my colleague went to check and couldn't find anything out of the ordinary at the time. However, we sincerely apologize if this caused you any inconvenience.We hope to have the pleasure of welcoming back in the future. Wishing you happy holidays and a wonderful New Year!Best regards,
ผู้เข้าพัก
เข้าพักเมื่อ มี.ค. 2023
คู่รัก
30 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 18 เม.ย. 2023
It is very nice location. Definitely book again.
แปล
คำตอบจากที่พัก: Dear guest, Thank you so much for this nice review!We are delighted to know that you had a great experience and hope we will have the pleasure of seeing you back soon.Warmest regards,
Tianyue
เข้าพักเมื่อ พ.ย. 2022
เดินทางกับเพื่อน
2 รีวิว
9.0/10
ยอดเยี่ยม
โพสต์เมื่อ 1 มี.ค. 2023
The room is a bit small, but great in everything else
แปล
คำตอบจากที่พัก: Dear Tian Yue, Many many thanks for staying with us and for taking the time to leave your thought about your experience with us. Our entry rooms are between 28 and 32m2 and for those who are willing to take more time in the hotel, we do recommend our Junior Suites which starts at 40m2.Warmest regards,
Sepehr
ห้องดีลักซ์(barcelona)
เข้าพักเมื่อ เม.ย. 2023
เดินทางกับเพื่อน
40 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 23 พ.ค. 2023
Superrr
แปล
คำตอบจากที่พัก: Dear guest, Thank you so much for visiting us and for your lovely feedback. Best regards,
ผู้เข้าพัก
เข้าพักเมื่อ มี.ค. 2023
เดินทางกับเพื่อน
1 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 30 เม.ย. 2023
good!
แปล
คำตอบจากที่พัก: Dear guest, Thank you for this 5-star review. We really appreciate your feedback!Kindest regards,
คำตอบจากที่พัก: Dear Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed our convenient location, with Casa Milà and many restaurants and cafes nearby. We are also pleased that you found the hotel's atmosphere comfortable and your room spacious and very comfortable. We look forward to welcoming you back on your next visit!Sincerely,The One Barcelona Team
DianaAslan
ห้องดีลักซ์(barcelona)
เข้าพักเมื่อ มี.ค. 2025
คู่รัก
2 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 21 เม.ย. 2025
Расположение отеля просто потрясающее. До главных достопримечательностей города от 5 до 30 минут ходьбы. Завтраки очень вкусные, свежейшие круассаны. Приятно, что на ресепшене всегда подскажут и помогут. С удовольствием вернусь в этот отель ещё раз!
คำตอบจากที่พัก: Dear Guest, Thank you very much for your visit and feedback! We are very glad to read that you enjoyed your stay in our hotel and the service and facilities offered. We hope to see you back soon again! Kindest regards,
ผู้เข้าพัก
ห้องดีลักซ์
เข้าพักเมื่อ ธ.ค. 2024
ครอบครัว
2 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 20 ม.ค. 2025
اتجاه القبلة
وجود شطاف
แปล
คำตอบจากที่พัก: ضيفنا العزيز، شكرًا جزيلًا على تقييمك الرائع! نحن سعيدون للغاية لأنك أحببت اتجاه القبلة وتوافر الشطاف.يسعدنا أنك استمتعت بكل شيء، ونتطلع إلى الترحيب بك مجددًا في المستقبل، إن شاء الله!أطيب التحيات,
คำตอบจากที่พัก: Dear Guest,We are glad to know that you enjoyed your stay and appreciated our hotel and the facilities offered. However we are sorry for any inconvenience, your remarks have been noted and will take into consideration.We hope to welcome you back on a future visit. Best regards,
คำตอบจากที่พัก: Dear Guest,Thank you for your incredibly kind review! We are absolutely thrilled to hear that your stay with us was the most satisfying hotel experience you've had during your travels abroad. We are delighted that you appreciated our convenient location, comfortable accommodations, and the enthusiastic service from our staff. Your feedback means a lot to us.We hope to have the pleasure of welcoming you back to The One Barcelona in the future!Sincerely,The One Barcelona Team
คำตอบจากที่พัก: Dear guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our great location and the spacious room during your stay. It’s also wonderful to know that you appreciated the complimentary bottle of red wine upon check-in. We hope you had a chance to explore the nearby restaurants and bakeries as well. Thank you for your comments about the lobby and restaurant; we always aim to improve and value your input. We look forward to welcoming you back soon! Best regards,