bad communication, was passing the buck with the head office, never booking ibis.
แปล
คำตอบจากที่พัก: Dear guest,Thank you for your review. We will like to inform you that you made a reservation with a prepay rate that was not cancelable. After that you contacted us that you had chosen the wrong dates and you want it to cancel for free. We had to follow the sales conditions of the booking and the cancelation could not have been for free. We also did not have any proof that it was a mistake, it could had been a change of plans. It is always the guests responsibility to verify the information of the reservation that he or she wants to do (the sales conditions, dates, etc).Best regards,Ibis Barcelona Centro
Gador
ห้องเตียงใหญ่
เข้าพักเมื่อ ส.ค. 2025
ครอบครัว
3 รีวิว
7.5/10
โพสต์เมื่อ 19 ก.ย. 2025
It is very near to Sagada Family and for that price it was very good
คำตอบจากที่พัก: Dear guest,Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our facilities, breakfast offerings, and the convenience of our location near Sagrada Familia. Your positive feedback about our team is greatly appreciated.Best regards, ibis Barcelona Centro (Sagrada Familia)
คำตอบจากที่พัก: Dear guest,Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our breakfast, convenient location, and the attentiveness of our staff. Your comments on cleanliness and amenities are greatly appreciated. We hope to welcome you back in the future.Best regards, ibis Barcelona Centro (Sagrada Familia)
คำตอบจากที่พัก: Dear guest,Thank you for your lovely words! We are really happy that you could enjoy with us your stay <3See you soon!Best regards,Ibis Barcelona Centro
คำตอบจากที่พัก: Dear guest,Thank you very much for your kind words! We are really happy to know that you enjoyed your stay :)We hope to see you soon!Best regards,Ibis Barcelona Centro