We booked this hotel for our honeymoon, but when we returned after going out, the room key card we had left behind was missing, and the safe was showing an error.
When we reported this to the reception staff, they dismissed it as if it wasn’t a big deal, saying that since nothing was stolen and the key card had been replaced, there was no problem. They didn’t even offer a single word of apology.
This left us with the worst memory of our honeymoon.
แปล
คำตอบจากที่พัก: Dear Me-Na,Thank you for contacting and taking the time to express your opinion about the hotel. As we believe the guest comments help us to improve our service. I am very sorry about the incident occurred during your stay and I would like to offer you my sincere apologies, One again thank you very much, Rodolphe Pottier,Front Desk Manager
Brenda123
ห้องคลาสสิก
เข้าพักเมื่อ มิ.ย. 2024
หวานกับคู่รัก
45 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 5 ก.ค. 2024
Great location. House keeping is excellent and go beyond, we were on level 6 and the cleaner was excellent with any extra requirements.
Found front desk staff very corporate, business like and a little dismissive, they need to relax a little more and be more attentive to the guest they are serving.
แปล
คำตอบจากที่พัก: Dearv Brenda123,We really appreciate your great review about our hotel. We are really glad you enjoyed your stay in Barcelona and we hope to see you very soon. Kind regards from all the team, Rodolphe Pottier,Front Desk Manager
ผู้เข้าพัก
ห้องดีลักซ์ เตียงใหญ่ 1 เตียง
เข้าพักเมื่อ ก.พ. 2024
หวานกับคู่รัก
1 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 7 มี.ค. 2024
Excellence service and location
แปล
คำตอบจากที่พัก: Dear Guest,We really appreciate your great review about our hotel. We are really glad you enjoyed your stay in Barcelona and we hope to see you very soon. Kind regards from all the team, Rodolphe Pottier,Front Desk Manager
ผู้เข้าพัก
ห้องคลาสสิก(barcelona)
เข้าพักเมื่อ ม.ค. 2023
ครอบครัว
5 รีวิว
7.0/10
โพสต์เมื่อ 29 มี.ค. 2023
Too small room
แปล
คำตอบจากที่พัก: Dear Guest,It is a pleasure to hear your comments about the hotel, Every opinion helps us to provide better service for our guest. Once again thank you very much, Rodolphe Pottier,Front Desk Manager
ผู้เข้าพัก
ห้องคลาสสิก(barcelona)
เข้าพักเมื่อ ก.พ. 2025
ทำงาน
26 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 17 มี.ค. 2025
交通方便 環境不錯
แปล
คำตอบจากที่พัก: Thank you for sharing the great review of your recent stay at H10 Madison, We look forward to have the pleasure of welcoming you back!With my warmest regards,Rodolphe Pottier,Front Desk Manager
คำตอบจากที่พัก: Dear Guest,Thank you for sharing the great review of your recent stay at H10 Madison, We look forward to have the pleasure of welcoming you back!With my warmest regards,Rodolphe Pottier,Front Desk Manager
คำตอบจากที่พัก: Dear Guest,Thank you for sharing the great review of your recent stay at H10 Madison, We look forward to have the pleasure of welcoming you back!With my warmest regards,Rodolphe Pottier,Front Desk Manager
คำตอบจากที่พัก: Dear Guest,We really appreciate your great review about our hotel. We are really glad you enjoyed your stay in Barcelona and we hope to see you very soon. Kind regards from all the team, Rodolphe Pottier,Front Desk Manager
คำตอบจากที่พัก: Dear Guest,Thank you for sharing the great review of your recent stay at H10 Madison, We look forward to have the pleasure of welcoming you back!With my warmest regards,Rodolphe Pottier,Front Desk Manager
คำตอบจากที่พัก: Dear Guest,Thank you for leaving your feedback about your recent stay with us.It is a pleasure to know that you had a good experience. We are improving every day to provide incredible stays for our guests!I hope to welcome you again, Rodolphe Pottier,Front Desk Manager
ผู้เข้าพัก
ห้องคลาสสิก
เข้าพักเมื่อ ม.ค. 2025
เดินทางกับเพื่อน
4 รีวิว
9.0/10
ยอดเยี่ยม
โพสต์เมื่อ 20 ก.พ. 2025
轉換插座忘了,我們check out 後在大堂等了兩個小時,也沒提醒
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for commenting about your stay at H10 Madison. We appreciate your suggestions in order to improve our service.Thank you again and I hope to welcome you again, Rodolphe Pottier,Front Desk Manager
ผู้เข้าพัก
ห้องคลาสสิก
เข้าพักเมื่อ ก.พ. 2024
หวานกับคู่รัก
4 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 4 มี.ค. 2024
친절한 직원들과 최상의 서비스 그리고 아름다운 룸이였어요
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for your splendid review.We are delighted you had a great experience with us and that you took the time to share it.We always work focused on giving our guests our best service.I look forward to welcoming you back!Rodolphe Pottier,Front Desk Manager
คำตอบจากที่พัก: Dear Guest,Thank you for sharing the great review of your recent stay at H10 Madison, We look forward to have the pleasure of welcoming you back!With my warmest regards,Rodolphe Pottier,Front Desk Manager
คำตอบจากที่พัก: Dear Jingjingmay,We really appreciate your great review about our hotel. We are really glad you enjoyed your stay in Barcelona and we hope to see you very soon. Kind regards from all the team, Rodolphe Pottier,Front Desk Manager
คำตอบจากที่พัก: Dear guest,We would like to thank you for sharing your opinion about the hotel.It is very pleasing to know that your stay with us has been a wonderful experience. We are looking forward to welcome you again soon. Thank you!Rodolphe Pottier,Front Desk Manager