We stayed here a few months ago, in one of their premium rooms & had a disappointing stay in a dated room with a narrow bath with a shower over it. The water also got turned off due to a plumbing problem so it was a bit of a nightmare. The hotel had no control over the plumbing problem but when we mentioned the difficulty we had with the high sided narrow bath on checkout, Michelle, on reception, immediately apologised & offered us a complimentary night in one of their other rooms with a walk in shower. A few months later, we received an email from Village Hotels, informing us that they had started refurbishing the rooms in the hotel so we decided to use the complimentary stay & find out for ourselves. We arrived to a warm welcome & was immediately allocated our room on the 'Top Deck' (Room 518). It had been refurbished to a high standard. It was spotlessly clean with a very comfortable bed, walk in rain shower, Iron, Ironing board, Kettle, teas & coffees & a very large TV. There was also a note with two Starbuck's cups, welcoming us back & inviting us to take the cups to the in house Starbucks shop for complimentary coffees of our choice - which we thought was a nice touch & very good customer care. We had a swim in the pool then after a night out in town, we arrived back at the hotel at around midnight. The bar was closed but the guy on the reception said we could have a drink. We only planned to have one but he said he was happy to keep it open if we wanted to sit there for longer. Breakfast was included & it is your average hotel buffet breakfast with a selection of hot & cold food, coffee, tea, juice etc... One thing that we noticed was the friendliness of the staff, Everyone seemed to have a smile & a warm greeting for us, from the receptionist to the housekeeping staff. This hotel is a few miles out of Hull but it is only a six minute walk to a bus stop with a very good service for those wanting to visit the theatre/ football etc...
All the staff give you a very warm welcome there isn't anything the staff consider to much trouble.All guest receive special treatment this doesn't occur in large chain even hotel with a higher star rating .Each room is equipped with a fridge and provide a bottle of water for each guest daily this wouldn't happen in 3 stars independent or large chain hotel .The rooms are comfortable and well appointed.angie the owner makes sure the rooms are exceptionally clean theres also her attention to detail the tastefully furnish ed rooms are down to her.Emma is lovely accomodating efficient receptionist along with the down to earth & helpful Nikki Then there's Charlotte part of the owners family such a helpful girl.The waitresses in the breakfast room are warm cheery particular Jackie &Caitlin.my sister has stayed here for a few weeks now the staff and the family that own it have looked after her like there own family she was ill and rush to hospital Emma Jackie one of the owners family Gary a lovely man all dashed to her aid wheñ she fainted emma & Jackie picked her up.Emma made sure i had a room close by when she was released from hospital reorganising the allocated rooms. The hotel location is perfect if you want a beautiful hotel in a Victorian garden square short walking distance to the city centre.If you arrive by train to hull a minibus is available to and from the hotel unless your preference taxi minibus for a cheaper option.my sister and I will return later this year our favourite hotel in England.poorly written late at night hope I've covered everything🙂
Stayed for one night whilst in Hull on business. The staff were very friendly and the check-in/out processes were very easy. The room was relatively modern, however it was a little scruffy. Bathroom could probably do with a refurb. Hot tap appeared to be broken and spat out some horrible coloured liquid when I used it. Had to sleep with the windows shut as the A63 was very noisy outside, even in the middle of the night - don’t think I’ve coped in warmer weather! Fire escape light above the door was very bright and right in my eye-line when I was in bed - made it difficult to get to sleep as I generally like darkness (something a bit less bright would be more appreciated). £40 for a one night stay was certainly not bad value for money and I would not wish to advise anyone against booking. Once I fell asleep, I did sleep well. Might be tempted to try somewhere else next time, however.
KKarenBianchiStayed here on a Friday night before our son’s wedding in Patrington. Outside area seemed family friendly with picnic benches and play area. All rooms on ground level. We were allocated a room miles away from reception. It looked ok but smelled of smoke ( think someone had been smoking hanging out the window as the windows opened wide.). After complaining we were moved to a room opposite which was lovely with a thick new carpet. Very comfy bed and good tv and the room had a nice temperature. Bathroom ok with good shower and big thick fresh towels We ate at the hotel restaurant and it was quite good. Staff were attentive and pleasant. Would recommend for an overnight stay on transit.
JJohn L BStayed overnight after seeing a show at Hull Bonus Arena. Staff very helpful and friendly , room very clean and comfortable. Food menu had so many choices and options, super value at 2 meals for £12-49. You could spend more depending on how hungry you are.? Our breakfast option .....super value at £9 -25 The only downside is the extremely clean and comfortable room is ready refurbishment , which is due to take place later. Overall an overnight stay for £46 for two, exceptional value. Staff very helpful and friendly, nothing too much trouble .
Arrived early no issues with that, friendly guy talked us through check in via phone, booked direct, requested upgraded room, got keys to the room was not impressed! Very basic , Room 7 , strange smell, worksurface round sink cracked & shabby, no tea/coffee making facilities in room which I have never experienced before…(shared kitchen has all these) just not my preference like a cuppa in room without having to feel you need to get dressed & go downstairs (personal choice) called number enquiring if my room was an upgraded one, no it wasn’t they made a mistake, quickly rectified, changed room Room 10, have to say compared to 1st one this was progressively better. Parking , plentiful if you don’t have inconsiderate drivers parking across ways in front of hotel making access to rear carpark not accessible! , when we arrived back at 11pm we had to park on road round the corner (not hotels fault) Would we return , No, ok for what we needed it for attending function Hessle Town Hall.