The Holiday Inn Express Hangzhou West Lake East provides a great place for travelers to relax after a busy day. Visitors to Hangzhou will find that the Holiday Inn Express Hangzhou West Lake East is a fantastic accommodation choice. Traveling to the hotel is easy with Hangzhou Railway Station located approximately 300m away and Hangzhou Xiaoshan International Airport roughly 27km away. Being just minutes away from Chengzhan Metro Station allows guests to explore the city with ease. Seeing Hangzhou's sights from this hotel is easy with Phoenix Temple, Southern Song Imperial Street and Qing He Fang all close by. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Hangzhou hotel provides parking on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is a popular accommodation for guests traveling with families.
MMuszs5/5 Stars amazing.
We recently enjoyed a long weekend at Minho International Resort, staying in the Deluxe Family Loft. Our group included myself, my wife, my mother-in-law, and our twin children. From the outset, we were impressed by the hotel's exceptional service and facilities.
Accommodation and Cleanliness: The hotel room was immaculate, with everything in perfect working order. The housekeeping staff were attentive and ensured our stay was comfortable. Public areas throughout the resort were also well-maintained and spotless.
Family-Friendly Amenities: The children's play area offered a variety of activities, providing ample space for our kids to play and explore. We also took advantage of the bike rentals, which allowed us to explore the surrounding area, thanks to the staff's helpful recommendations. The swimming pool and sauna were clean and well-maintained, adding to our relaxation.
Evening Entertainment: A standout feature was the water and light show, which provided a mesmerizing end to our evenings.
Concierge Service: Our concierge, 管家小汪, was exceptionally helpful, adding us on WeChat to assist with any issues or translation needs we encountered.
Dining and Bar Experience: While our overall experience was outstanding, there were a couple of areas for improvement. The breakfast offerings were often cold and oily, which was a bit disappointing. Additionally, the bar did not use fresh ingredients for cocktails and featured unusual recipes, such as a mojito without mint. The bar area itself was quite cold and offered limited snack options.
Despite these minor issues, our stay at Minho International Resort was exceptional. It's undoubtedly one of the best hotels we've experienced, and we highly recommend it. We look forward to returning to explore more of the surrounding area.
VViviLeonDisappointing Experience at Twinkle Hotel, Hangzhou
My stay at Twinkle Hotel in Hangzhou left me with mixed feelings. The hotel itself is beautiful, with spacious, clean, and comfortable rooms. However, several aspects of my experience were quite disappointing, enough that I regret my decision to stay there.
Upon arrival, I found the front desk staff to be somewhat indifferent. While they efficiently checked me in, their lack of warmth and smiles made them appear disinterested in guests' experience.
One of the primary reasons I chose this hotel was its advertised pool. However, upon arrival, I discovered that the hotel doesn't have a pool of its own. Instead, guests are directed to a nearby pool club, which, to its credit, was nice. However, the hotel misrepresents the pool service; they only provide a one-time ticket for the entire stay. If you wish to use the pool again on another day, you must pay an additional 128 RMB. This crucial information was not disclosed during booking, which I consider to be deceptive advertising.
Another disappointment was regarding a promised free gift of digital version pictures, as stated in the booking. When I inquired about this at the front desk, they claimed to have no knowledge of such an offer. This inconsistency added to my frustration and left me questioning whether the fault lies with the booking app or the hotel itself.