Unfortunately, it's impossible to give 0 stars. That's our 6th time in Thailand. We travelled a lot in south-east Asia. Yet, I can tell you this is by far the worst hotel we've been to. We booked our stay in August, 2022, and confirmed by message that we would arrive January, 29th 2023, after midnight. The hotel replied there was no issue for check-in so late. When we arrived at the hotel at 1am on January 29th, they told us that our ”booking wasn't in the system” and that ”the hotel was full” (despite our reservation was confirmed by booking.com). We had to pay ourselves for a room at the hotel next door. The staff didn't offer any solution to us, except a free breakfast, as an apology. Also, they didn't care at all (”not my problem sir” I've been told many times). In the end, we paid the same price we had on booking.com, except we had a very noisy low-end room instead of the high-end one we booked 6 months ago. DO NOT BOOK IN ADVANCE. They clearly overbook, you'll surely have the same experience we had if you do. This is a place run by dishonest people. Also, they cancelled our booking.com booking, so we can't leave a review there. There are many other places on Khao San road which are way more helpful and honest. Do not trust any Dang Derm hotel there, you'll get disappointed.
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