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คำตอบจากที่พัก: Dear Helen HRThank you so much for your positive review! We're delighted to hear that your 3-day experience at Alila was satisfying, and we're grateful you chose our hotel. We continuously strive to provide impeccable stay and dining experiences for every guest. We look forward to welcoming you back!SincerelyAlila Ubud

คำตอบจากที่พัก: Dear Valued Guest,Thank you for your glowing review! We are thrilled to hear that you enjoyed our staff's exceptional service, the luxurious amenities, top-notch facilities, delectable food, and our elegant restaurant.The enchanting setting of our haven is indeed a paradise, and we are delighted that you appreciated it. Our resident monkeys do add a touch of charm and whimsy to the experience, and we’re glad they contributed to your enjoyable stay.We look forward to welcoming you back for another exquisite experience. Thank you once again for your kind words and recommendation.Warm regards,Alila Ubud

คำตอบจากที่พัก: Dear Guest,Thank you for taking the time to leave a review about your recent stay at Alila Ubud. We are happy to hear that you enjoyed the friendliness of our staff, the upgrade to a forest terrace suite, and the overall value for money.We sincerely apologize that the service level you experienced during this stay fell short of what we typically offer and what you experienced on your previous visit in 2023. We understand your disappointment that we were not able to accommodate your request for a valley villa due to full occupancy, and that the staff seemed overwhelmed during check-in. We are also sorry to hear that we did not assist with your luggage at check-out.We appreciate your feedback regarding the attentiveness of the staff, especially during peak seasons. This is valuable feedback that will help us ensure we are adequately staffed to provide the high level of service our guests expect, regardless of the season.We hope you will give Alila Ubud another chance in the future. We are confident that we can deliver the attentive service you experienced during your prior visit.Sincerely,Alila Ubud

คำตอบจากที่พัก: Dear Vi123,Thank you for your kind words and 5-star review! We are thrilled that you enjoyed your stay at our Queen's King Room and found the room spacious and with a great view. We appreciate you mentioning that the staff was friendly and helpful, and that the food was delicious.It sounds like you had a perfect stay and we hope to see you again soon!Sincerely,Alila Ubud

คำตอบจากที่พัก: Dear Sasa,Thank you for your kind words and fantastic review of Legendary Jungle Hotel! We are thrilled that you would recommend us to others looking for a great place to stay in the jungle.We appreciate you mentioning our friendly and helpful staff. We take pride in providing excellent service to our guests. We are glad you found your room spacious and well-appointed. Our goal is to provide our guests with a comfortable and relaxing stay in the jungle.We apologize that the monkeys kept you up at night. While some guests find them to be a fun part of the jungle experience, we understand that they can also be disruptive. We will be sure to include this information in our room descriptions, so future guests can make an informed decision.In the meantime, we can offer earplugs or a white noise machine to future guests who may be bothered by the monkeys.Thank you for choosing Legendary Jungle Hotel and for your feedback. We hope to see you again soon!Sincerely,Alila Ubud

คำตอบจากที่พัก: Dear Lani,Thank you for your wonderful review of our hotel! We are thrilled that you had an exceptional stay and found our location to be serene. We appreciate you mentioning how the yoga and qi gong classes added to your relaxation experience.We're glad you enjoyed seeing the monkeys pass by the property. We strive to create a peaceful environment that respects nature, and the monkeys are a part of the local wildlife. Your feedback lets us know that we are achieving this goal.We appreciate your compliments about the pool, food, and service. We take pride in offering our guests a relaxing and enjoyable stay.Thank you for choosing our hotel and for recommending us to others! We hope to see you again soon.Sincerely,Alila Ubud

คำตอบจากที่พัก: Dear Anonymous,Thank you for taking the time to share your experience! We're delighted to know our staff's friendly and helpful service enhanced your stay. It sounds like you had some delightful encounters with our local monkey friends and enjoyed our tranquil setting amidst nature. While we are a bit removed from the hustle and bustle, we hope the peaceful environment made for a truly restful getaway. We look forward to welcoming you back for more serene moments and playful monkey sightings!Sincerely Alila Ubud

คำตอบจากที่พัก: Dear ZiangThank you so much for your lovely review! We're thrilled to hear that you enjoyed the scenic views of the rice fields and our culinary offerings. Your positive words are greatly appreciated, and we look forward to welcoming you back for another beautiful stay in the future!Sincerely Alila Ubud

คำตอบจากที่พัก: Dear KliffThank you for your wonderful feedback! We're thrilled to hear that our tailored service and helpful staff left a positive impression on you, and that you enjoyed our breakfast offerings. It's always our pleasure to ensure our guests have a delightful and memorable stay. We hope to have the opportunity to welcome you back for more delightful experiences and delicious breakfasts!Sincerely Alila Ubud

คำตอบจากที่พัก: Dear Guest,Thank you for your kind review and for staying at our hotel! We are thrilled that you enjoyed the many activities offered by our hotel, the infinity pool, and the chance to see wild monkeys around the property.We are sorry to hear that the breakfast was not to your liking. We strive to provide our guests with a delicious and satisfying breakfast experience. We appreciate your feedback and look forward to welcoming you back to our hotel in the future.Warm Regards,Alila Ubud