ผู้เข้าพัก
22 พฤษภาคม 2022
Stayed two night in a two bedroom villa with pool. Two nights in this hotel is two nights too many for any traveler. First impression of the property were not flattering. The grounds have seen better days. The main motor court has several covered parking spots for hotel/guest cars. The roofs over half of the covered spots were either falling down or had completely fallen down. Then when you check in, the receptionist tells you, their Visa system is inoperable. The property was closed for COVID. It reopened in September 2021. To this day, reception is still only capable of accepting cash or local debit cards. Unless you book your stay through an online booking agency and pay the agency using your Visa card online, be prepared to pay for your stay with cash or debit card when you depart the hotel. At my insistence and over an hour of scratching their heads, they were able to figure out how to accept my Visa card, but only by running the charge through the visa system of the on site restaurant. The front desk is clueless. The room was nothing like the photographs online. Photographs can make any pig look attractive with enough lipstick. The hotel website advertises every room has hairdryer, toiletries, minibar and digital safe. All of which were not present in my room. When I questioned staff about it, their only response was that housekeeping had to remove the safes from each room. No reason or apology for the lack of minibar or bathroom amenities/hairdryer. During my stay, the phone system of the hotel had been bloken for the last month. The hotel's solution was to provide every guest with the hotel's WhatsApp number. Any requests from the room were to be directed to the WhatsApp number. Using WA as a temporary solution while the hotel could not figure out how to fix their phone system is great if you have a local cell phone. If not, good luck because the wi-fi access in the rooms was nonexistent or barely accessible. And when calling the WhatsApp number on the first morning to request a coffee, I had to ring the number 8 times before someone answered it. Which seemed a bit odd, because I could hear the hotel Whatsapp cell phone ringing from the patio of the villa next door to mine. With or out a minibar, one would expect the room to offer at least complimentary coffee and tea- just as every other hotel in the area. Well, think again! The room did have coffee cups/saucers for four people on a tray in the kitchen along with an electric tea kettle. The only problem is there was no tea, or coffee available- just a wooden box with one packed of sugar inside. I asked for coffee and creamer. I was told they did not have any from their supplier..... UNACCEPTABLE So every morning, I would WhattsApp the front desk and request a latte from the restaurant. Seems simple enough right? Well, not for Suarti. They had to wait for the restaurant team to arrive at 7am and then still send a waitress to the room to take the order for my latte by writing it
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