The hotel is located in beautiful scenery, the staff were helpful and the photos online are what you see when you arrive. Unfortunately for us, when we arrived we weren’t shown to the room with the wonderful views that we had booked 7 months prior to our arrival, with our plan being to spend four days relaxing on the balcony and soaking up the view. The room we were shown to was certainly comfortable with a lovely bathroom, but it looked out onto the edge of the pool and a couple of sun beds only - see photo. Hotel staff were apologetic, acknowledged the error and offered a discount on that room as the hotel was full and the room type we booked were all occupied (lucky them).For us there was no point being at Sawah Indah without the view! Staff refunded us without question and we moved on after one night (too late to organise anything the first afternoon.) We found the staff and manager good to deal with, but were very disappointed that after doing things right from our end we didn’t have the experience we had planned. We would love to return and soak in those views on another trip. Next time I’ll be contacting the hotel directly after booking to check that we will have the room type as booked.
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