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The hotel was nothing as advertised on ***********, when we made our reservations. Firstly, the hotel is listed in *********** as ”BS Hotel”, you will note a quick search on this name does not show any reviews online. Upon arrival we noted the real name is ”Boulevard Side Hotel”, see reviews here (https://www.tripadvisor.com/Hotel_Review-g293934-d7721333-Reviews-Boulevard_Side_Hotel-Baku_Absheron_Region.html). Our first night (Apr. 25) we were not given the room we requested, a double room, but were instead given two single beds and promised we would be changed the next night. The air conditioner did not work in the room the first night, although the hotel states on *********** that they have air conditioner. We were advised by the front desk that temperature would regulate itself-this did not occur. We had to sleep with windows open with excessive outside noise due to it being next to an auto repair workshop/gas station and main thoroughfare in Baku. During the second day (Apr. 26) we were given the originally requested double room, however the room was visibly dirty, with garbage left in the closet and an excessive smell of cigarette. We note the hotel advertises on *********** as non-smoking, however the scent in the room was unbearable and the nightstands had visible cigarette burn marks. Only one ragged towel was left, we are two travelers. The air conditioner did not work in the new room, and we were advised by the property this time that they did not have air conditioner only heater. Please note Baku is currently on summer weather. After the second night of no sleep, we decided to move out and made a new booking on ***********. During the morning of Apr. 27, we advised the lobby of our decision to leave due to the poor state of the hotel and service. Regarding the air conditioner they advised that indeed it was only a heater as it had not been put into what they called ”Summer Mode”. Then they proceed to state we could not check out, I insisted on our decision, and they said they could change the room one more time. We declined and confirmed we would check out due to the state of the hotel. They said they would not reimburse the remaining four nights, we insisted we would dispute this but left as the hotel felt unsafe. We note this type of fraudulent postings are not in accordance with the regulations and standards of ***********. As you will note from my profile I have been a loyal customer and put my full trust on *********** for may years, booking for my personal and business travels as well as family travels. I am sure they listed themselves as “BS Hotel” instead of their real name “Boulevard Side Hotel” to deceive customers into not reading the reviews available online. Definetly do not stay here.

Хороший отель по соотношению цены и качества. Далеко от центра, но недалеко от аэропорта. Номер достаточно большой, персонал внимательный.

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

This is my 3rd visit to Baku because its a beautiful and vibrant city with many touristic places to visit.Especially the Azeri people are very cordeal and receptive.I think this is one of the safest cities of the world.The hotels are cheap and quote effordable.The transport system is superb one doesn't have to hire a taxi because it's metro network is widely spreader and cheap.

Небольшой,уютный отель в старом городе. Расположен в глубине улицы, во дворе, поэтому в номерах тихо. Не слышно ни машин, ни людей. Метро в 3 минутах ходьбы. Номер был делюкс, чистый и просторный. Всё есть для комфортного проживания. Лифт . Завтрак включен, каждому подают на подносе . Выбора нет. Оплачивать советую только по приезду. Нам оплатили местные через Букинг со своей карты и на ресепшн ни как не могли найти оплату. Работникам ресепшн за работу оценка два. Ноль информации и внимания. А так отель очень достойный для своей цены в центре города.Небольшой,уютный отель в старом городе. Расположен в глубине улицы, во дворе, поэтому в номерах тихо. Не слышно ни машин, ни людей. Метро в 3 минутах ходьбы. Номер был делюкс, чистый и просторный. Всё есть для комфортного проживания. Лифт . Завтрак включен, каждому подают на подносе . Выбора нет. Оплачивать советую только по приезду. Нам оплатили местные через Букинг со своей карты и на ресепшн ни как не могли найти оплату. Работникам ресепшн за работу оценка два. Ноль информации и внимания. А так отель очень достойный для своей цены в центре города.

Отель выбирала долго и мучительно, потому, что очень мало отзывов. А те, что были не давали представления в целом об этом месте. Выбрала из-за удобного расположения и доступности к достопримечательностям города. Итак, Отель находится в «Старом городе». Таксист долго петлял в поисках отеля. После того как сказали, что это здание «Черт побери» нашли. Заехали в отель уже заполночь. (поздний прилет) на ресепшен нас встретил сотрудник отеля, который не говорит на русском языке, пришлось объясняться на английском. Расплатившись за отель (можно в евро), нам выдали 1 электронный ключ (на троих взрослых) и проводили до номера. Молодой человек донес до 3-го этажа наши чемоданы. Номер большой с тремя отдельными кроватями (это был основной критерий при выборе отеля). Окно небольшое-выходит во двор. Описание номера полностью совпадает с описанием на сайтах. В номере есть все необходимое. Чайник и чайные принадлежности, стаканы, вода (докладывалась только с уборкой в номере). Большой шкаф, в котором не хватало «плечиков»-вешалок. Кондиционер работал исправно. Но почему то он периодически (или его выключали) отключался когда мы уходили вечером гулять. Вай-фай в номере тоже хороший. В ванной: шампунь, мыло, гель для душа. Полотенец и халатов не хватало, при бронировании номера для 3-х человек, халатов и полотенец было на 2-х. Утром попросили – с уборкой доложили. Душевая кабина немного протекала, после принятия душа на полу скапливалась вода. Проблему решили- попросили полотенца для ног. Были перебои с холодной водой. Горячая текла исправно! Сотрудники отеля на ресепшен очень отзывчивые люди!! Был также молодой человек, говоривший на русском языке. В дальнейшем, наши проблемы и вопросы решали через него. Он же нам подсказал куда лучше поехать на пляж. Ресторан находится на 4-ом этаже здания- на крыше. Есть терраса с видом на Сад филармонии и Пламенные башни. Завтраки однообразные: яйца отварные, яичница и яичница с колбасой, сосиски, в нарезке 2 вида колбасы и сыр ( тарелки маленькие- порой нам не доставалось, приходилось просить) молоко и кукурузные шарики, батон, масло варенье, оливки. Чайник с кипятком, растворимый кофе и чай в пакетах. Очень маленькая тарелка с фруктами (арбуз, персик слива) В первый же день сотрудники ресторана (их два, один немного говорит по русски) предложили нам кофе по-турецки и чай в чайничке. И так каждое утро, завидев нас, готовили ВКУСНЫЙ чай и кофе. Даже пару раз подали отдельную тарелку фруктовой нарезки!!! Отдельное им за это спасибо. Вечером подают чай из самовара. Играет живая музыка. В общем: нашим выбором отеля мы остались довольны. Сотрудники отеля и ресторана очень вежливые и отзывчивые. Стараются помочь и угодить гостям. Об уборке номера нужно напоминать на ресепшене!!! Отель находится в шаговой доступности от достопримечательностей города. Рядом станция метро, Девичья б

We arrived on the 22 and was welcomed by ismail and checked in by shams from reception both were super nice and instantly gave us one of the best first impression any one can ask for. Our first day we had shawarma from black city and it was the best shawarma we ever had and made us go back again for the taste of it several times. Definitely recommend every one to try. We had the best service by our special favorite orkhan who was super friendly and the team made sure we get the best service. We had to just look once and literally the staff comes running to help. 10/10 for the attentiveness and details of the black city staff. We tried green house but the food is same as white city. Would have been amazing if they had a different cuisine than white city. We had the best shisha made by Hussain who was very kind but didn’t get the same smile and sweetness from the other staff in green house. Service was not bad but as we had an amazing experience from black city where all the staff are super attentive was a little down fall. We had dinner in white city and couldn’t order anything else after we tried the honey baby chicken which was absolutely delicious. We also had lunch twice in white city but the service was super slow due to lack of staff but David while we noticed it was definitely a time of rush he had done amazing while doing the service with a very energetic smile and a very positive vibe. The hotel has a beautiful steam room, sauna and a pool. I met gulshan from spa while I went for sauna who always was super attentive kind with a gorgeous smile. It is beautiful to go for a walk out side the hotel as it’s near a park with ocean views. We had met amazing locals as well as everyone we met were super kind. The hotel has beautiful garden and greenery around the property. We usually take pictures in every country we go but we fell in love with the gardens and the colours around we took pictures just out side the hotel. Lots of mini butterflies and just super pretty and beautiful colorfulness around the hotel. The rooms are spacious and if you love mirrors this would be a perfect place as the hallway to room are filled with huge mirrors. The only problem we faced was that the hotel didn’t have a eu plug and we had to take a walk to get them on the first day but other than that didn’t have any issues. Lastly was checked out by Orkhan from reception who was funny and sweet asked us about our stay and had a good last impression as well. All together a great team at marriot and definitely would recommend to stay as the hotel is beautiful with amazing facilities and to top of has amazing staff with delicious food. Personally this was the best vacation 💕