The breakfast is very good. I like the croissant which was delicious. It was rainy and I borrowed an umbrella from the hotel. The service was good and the private tour was excellent as well.
NNat 李凤临One tiny elevator, many stairs, and outdated magnetic key cards that too often don’t work, spoiled my first positive impression. One morning I came down to the reception three times and eventually the receptionist went upstairs with me to help. But I almost missed my paid tour.
The front desk and house keeping staff was always smiling, pleasant, and willing to help.
The room was small yet charming, very tidy and clean, with a great view of the central square. Windows with good insulation so the noise from the street was minimal. The bed was comfortable and the bathroom small but with a tub!
The breakfast hall was gorgeous and the breakfast decent, with mainly French pastry and desserts, besides cheese, ham, pastry (breads and sweets) and some fruit and vegetables.
Besides the renovated facilities and excellent location, there is no pool, sauna, spa, gym or any other amenities that would qualify this as a 4* hotel.
Also, I forgot my iPad in the room safe when I checked out. The hotel contacted me and offered to send it to my new destination. However, they did not actually send it by express mail even though they said that they did. My iPad arrived to Montpellier after I had already left. I waited for it three days ( it’s 1h away) but because they didn’t check the SEND ON SATURDAY option on the mailing form, the device spent the weekend in the post office.
The fee that they asked me to I pay was 37€ because as they said it was sent express mail and with insurance - however when I asked the hotel in Montpellier to send it to Barcelona (another country and 3,5h away) I paid almost the same amount!? Plus the hotel used “peek’in” service so I immediately had insight into the delivery progress online.
The worst thing for me was that they kept on sending emails insisting they were right and tried their best to help, instead of admitting they made a mistake. I appreciate their effort but it’s better to work smart rather than hard. Instead of having to thank someone for trying I need my iPad delivered to me on time. Perhaps there are too many women in the management that are taking things too personally? 🤷🏼♀️
AAndré De MesquitaGreat value for the price.
Rooms are good , slightly old but clean.
Walls are very thin , just be aware . Still had a great night of sleep.
Breakfast is good but very basic , don’t expect luxury .
Agains still you get what you pay for.
The people super nice , great service , it makes the stay 5 stars .
ผผู้เข้าพักHotel is OK for one night stay. The room is a little small. There is a small swimming pool. There is a bus stop in front of the hotel connecting to the city of Avignon. The price is a bit high, but this is the Avignon Festival time so I can understand.
ถ้าพูดถึงทริปทำงาน หลายคนให้ความสำคัญกับโรงแรมที่เดินทางสะดวก
Hôtel Mercure Pont d'Avignon CentreHôtel Mercure Pont d'Avignon Centre
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