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13 กุมภาพันธ์ 2024
The location of the property is "awesome". The rooms are clean but they were better maintained in 2021 when I visited first time, than what I saw in February 2024. It could be better. However, the lodging experience is okay. Now the questions is why it received a 1-star - I would have given it a ZERO star if there was an option because this property claims to be a "Resort" and not a "Lodge". A minimal requirement for any establishment to call it a decent "Hotel" (we will come to "Resort" later) is to have a in-house, hotel ***aged, "Restaurant". Lotus Sutra Resort does NOT have its own !. There is a scam of a restaurant that exists a separate building (it should be called a dilapidated shanty) that is not under Lotus Sutra Resort's ***agement. Their Menu card and pricing is like a 4-star hotel where 2 boiled eggs cost 120/- plus "Room service charge" if you order it to your room - yes you heard it right...there is an additional room service charge. They also de***d you to pay immediately as it is not under Lotus Sutra's ***agement so it cannot be payed in full while checking out. If they miss out charging you then they would wake you up from sleep in the middle of the night (at 11:30PM IST) and ask you to pay 132/- for a rice pudding that you had earlier in the day and would not go until you pay them while half asleep. I was booked for one more night and it was not my last night in the property. Hospitality score should be in negative. On sharing this review in writing to the front desk at Lotus Sutra while checking out, I soon got a call from the dilapidated-shanty-restaurant-that-charges-extra-for-room-service's ***ager saying that "if you felt prices are high you should not have ordered". This was the business response from a ***ager of a so called restaurant in a resort ! - Definition of hospitality. Overall, this was my second trip to Lotus Sutra in Arambol and the Restaurant is the reason I will never again go to this property or recommend it to anyone. To the Lotus Sutra ***agement - If you cannot have your own restaurant, with inclusive room service, decent quality of food, hassle free payment experience then sorry to point out you are far from being a relaxing holiday destination !
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