เพนีสโคลาอพาร์ทเม้นต์

During my recent stay at this hotel, I encountered several issues that detracted from the overall experience. Upon arrival, the front desk attendant took 30 minutes to process our check-in, and the hotel's outdated decor and musty smell gave the impression of an outdated club med. Indoor corporate plants were oddly positioned throughout the lobby, and there were two random slot machines. The food was disappointing and resembled cafeteria-style options found on a cruise ship. Additionally, we paid an overpriced rate of 125 euros for a hotel that should have been priced closer to 50 euros. Furthermore, our room was not clean or updated, and we found dark short hairs all over the bed after removing the bedspread. While the staff were friendly, the cafeteria staff were very strict. It was also concerning to find that there were no options for bottled water in the hotel at night, and none were provided in the room. Overall, I would not recommend this hotel, particularly if you are looking for comfortable and clean accommodations.

I found it hard to rate this hotel as we had a really mixed experience. We have stayed in various places in Peníscola over the last 20 years but as this time was the first without our children, we thought we would give this hotel a try. Positives- * The staff (all but 1) were exceptionally accommodating, helpful and polite. Reception and the pool bar in particular. * The rooftop pool is very well run with plenty of sun loungers, music, a pool bar and lovely views of the town. We loved spending time up there. The staff were very attentive and the fruit smoothies a nice touch. Suncream was available if you need a top up. * The location is excellent, very central. *The dining room is to congested but the food was very good and the chefs worked incredibly hard. Other comments: * The rooms are quite dated. We were lucky to have a higher room with a decent view but lots of rooms did looked to just have street views. * The shower door was quite a strange design and water could easily escape onto the floor. * The restaurant was very busy which is fine but the food area was quite small for the amount of people dining. It became very crowded and they kept running out of things. It got very congested. * Because of the crowds, we preferred to sit in the outdoor courtyard. One evening, we walked in (towards the end of service) and asked for a table outside as on entering, I had seen a few free. The waitress refused and said they were all taken and led us to an indoor table. I walked out and showed her a table that had just been vacated and 2 empty tables. She said the two empty tables were for bar customers (there was not one person in the bar) and we would have to sit inside. Inside was noisy and busy so we left. *We booked a session in the spa but there was no shade at all and it was very warm so we left. I had to go back to reception and explain this as there were no staff at all in the spa-apparently it was their day off. *The hotel bar is more like a canteen with no atmosphere at all which is a shame, especially for people who don't want to venture out. I would have expected some basic entertainment or music and more subtle lighting. We went in once to get a drink in the evening but no member of staff appeared so we left. Overall, a lovely holiday but I would not recommend this hotel to visitors who like to sit in the hotel during the evenings.

La nevera no enfriaba, éramos tres y solo teníamos toallas para dos, la luz entra desde que amanece porque hay un estor (por cierto sucísimo) separado de la pared. Pero lo peor es el bufet poca variedad y baja calidad, además de tener que presentar el papelito que te dan a la entrada o no te dejan pasar, te hacen subir a la habitación y no si quiera sirve que les enseñes en el móvil la reserva. Nos hicieron cambiarnos de mesa en el desayuno porque tenían que montar las mesas de la comida!! Cosas irreales y que no he visto en otros hoteles, donde con decir el número de habitación es suficiente para que comprueben que tienes incluido el desayuno. Lo único bueno es la ubicación.