Our family stayed three nights and wish we booked longer! The staff, continental daily breakfast were full of options (and restocked when items were low) were wonderful. We stayed in the superior suite (two levels) which was a comfortable, quiet stay with a beautiful view. Santa's village and Kirby's beach were fun spots to visit and within 10 minutes away driving from the Inn. The view of the falls was gorgeous.The only suggestion I could possibly make would be a removable shower head for the bathroom. Everything else was perfect. Thank you again for an amazing stay and time! A new favourite family spot.
The room was fine and the river view was lovely. However, the young man on the desk when we checked in was most unhelpful and condescending. His poor customer service and rude behavior continued during the several times that we dealt with him after checking in. In contrast, the woman on the desk the next morning was helpful and a pleasure to deal with - perhaps she could train her young colleague in the art of good customer service! In addition, it is extremely misleading for the hotel to advertise the restaurant on their website when it is under renovation and therefore closed!!! Probably would not stay there again.