Visiting a dear friend in Ann Arbor, we chose this hotel on its proximity to his flat and it turned out to be a great choice. As it is new, it is very, very clean , and we enjoyed the minimalist decor. Homewood Suites offer a great product. Staff here were well trained, amiable and helpful. Breakfast was hot and delicious. When we return to Ann Arbor, this will be our choice. Very nice stay.
It was OK, but that's as far as I can go. Overall, what the place lacked was the warmth, cleanliness and welcome that one would expect. Our room was decent. It has a ”cooler” but no microwave. The bathroom sink is located outside of the tub/toilet area, which was nice. Adequate counter space. But the beds and pillows were lumpy and uncomfortable. We did not get housekeeping services one day, and were left with dirty towels on the floor with no replacements, which we then asked for at the front desk. The fitness room was not cleaned as dirty towels were strewn about the floor and equipment. The complimentary coffee in lobby consisted of one caff and one decaf carafe, with 2 large pumps of Coffee Mate. (yuk!) The lobby cafe and bar was very overpriced ($26 for 3 medium coffees and $50 for 2 drinks!). We entertained some family in the lounge area, and had asked for the fireplace to be turned on to take the chill off the room and add some ambiance. We were told that the fireplace hasn't worked for 3 years! The lounge area had dirty cups and napkins and crumbs on the furniture and tables, which we cleaned up before we could sit down.
Omar who works in the bar/restaurant area goes above and beyond his duty to satisfy the customers that are staying at the hotel. He is nice and has a kind personality. Very good asset to the hotel. Can't wait to see him next year when I will be here again.
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107 reviews
4.4/5
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ดูโรงแรมทั้งหมดที่ใกล้กับ Department of Mechanical Engineering
แนะนำโรงแรมยอดนิยมในDepartment of Mechanical Engineering
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เลือกจากโรงแรมในDepartment of Mechanical Engineeringที่มีการจองมากที่สุดในเดือนที่ผ่านมา
No.1
4.4/5
88 รีวิว
แอนน์อาร์เบอร์ บีแอนด์บี อินน์
แอนน์อาร์เบอร์ | 2.32KM จากDepartment of Mechanical Engineering
"Good Location"
ดูรายละเอียดเพิ่มเติม
No.2
4.4/5
96 รีวิว
โรงแรมเบล ทาวเวอร์
แอนน์อาร์เบอร์ | 2.61KM จากDepartment of Mechanical Engineering
I expected much better when I first walked into the Kensington Hotel in Ann Arbor, but I was completely wrong. We paid over $600 for a room, only to find bugs crawling all over the floors and ceilings, pee on the toilet seat, and black mold growing from the windows. It was disgusting. Also, to make matters worse the toilet would run constantly. I took photos for the staff to see and understand but they only turned their heads. The service made it even worse. Katie, one of the managers, treated us horribly and made us feel like we were crazy for bringing up these issues. We repeatedly asked for basic amenities like soap for the shower, and never got any. When we requested to switch rooms because of the state of ours, we were told nothing was available. How can they overbook rooms like this when there are serious health issues in some of them? To top it off, this wasn’t even during a busy football game weekend—we were here for a wedding. I understand the hotel might get busier during game weekends, but that doesn’t excuse the poor quality of the room or the terrible service we experienced. The only positive note was June and Cade at the front desk, who were polite and helpful. Unfortunately, every other encounter we had was awful. I would never stay here again or recommend this hotel to anyone.
EEscape45541769754My wife and I stayed here for just one night. Room was clean and quiet. Good Wi-Fi and free breakfast. Location is not downtown, but short drive to lots of restaurants, grocery stores, etc. Luckily for us, they also had a separate business center as we both had to work, so I went to the BC and had a nice, quiet spot to work all morning.
Great Hotel for the price very clean and quiet comfortable bed only issue is Internet was very poor and slow this has been our go to chain in our travels and have not been disappointed Hot tub was down a bit disappointing did not do breakfast as we left early for out day to begin
I was a little nervous about staying at a Holiday Inn for my daughter’s graduation since I’m more accustomed to higher end hotels. However, I really enjoyed this particular hotel. The desk people were all very friendly, courteous and professional. The lobby and dining area were always bright, clean and updated. The included breakfast was good and there’s always coffee and tea available all day and night. My room was a good size, clean, comfy bed and sheets and nice modern furnishings. Towels that were soft versus crunchy. Washer a dryer on each floor which is handy. I used the gym which is small but fine, and it has an indoor pool with a bunch of nice lounge chairs and tables. Amber was really great in accommodating a couple of special requests I made, and very nice and professional. Melissa in dining was outstanding. Honestly she’s a real asset to this place. I rarely see someone working so much with so much care, so diligently and always friendly and funny and helpful. Another testament to this hotel. It was also about an 8 minute drive to UM.