Unfortunately the worst accommodation I ever came accross. The first room was extremely messy, filthy and looked like a construction site, there has been no cleaning, hairs and stains all over the place.
I switched my room but the 2nd one was only offered a little better conditions, still hairs and stains of prior guests on the floor and in the sink. Though I booked 7 nights in advance, I only stayed one night as I felt extremely uncomfortable. All furniture was extremely used, bathroom got just painted and the red old tiles shined through. Cheap amenities were already used. Only the towels were clean.
The staff were kind but they also did not try to do sth against the bad conditions in the hotel.
Don’t get fooled by the average until good recommendations, the place is never a 4 star hotel. Barley better than a hostel.
I checked out after one night wrapped up in towels not to touch the bed and stained linens.
The staff did not care about my complaint and did not compensate any costs, so I wasted 350€.
I tried to issue a complaint via Trip.com which got rejected by the hotel. I think Trip.com should provide better customer service in case hotels are just fooling their clients as the pictured rooms are not comparable with reality.
Very dissatisfied.
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