Overpriced family hotel with outstanding views but room for improvement.
I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity.
I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication.
We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day.
The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night.
Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18).
After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent.
Did I overpay? Yes
Was the service mediocre? Yes
Are these challenges easy to overcome? Yes
Have other customers made similar complaints? Yes
Will the hotel improve? I hope so
Is the location memorable andbeautiful? Yes
Would I revisit? Yes
Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.
Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views!
Location ⭐️
Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing:
Cleanliness ⭐️
The room was very clean and nicely set up. Everything was carefully designed and hygienic.
Staff ⭐️
Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!!
We definitely recommend to friends!
แปล
คำตอบจากที่พัก: Dear guest, thank you very much for treating our hotel with respect. Thank you for your love and recognition of Anji Yunshang Grassland Squirrel Tribe Hotel, as well as for your recognition of butler Xiaolin. The Anji Yunshang Grassland Squirrel Tribe Hotel, as one of the four official hotels in the Yunshang Grassland Luxury Hotel Group, has an exclusive shuttle bus that is very convenient for guests to and from the scenic area. At the same time, the Squirrel Tribe Hotel also has bubble houses, billiards tables, chess and card tables, Kengdai roller coasters, cute pet parks, and cute little animals such as squirrels, alpacas, peacocks, etc., which are very suitable for parent-child outings. We have always been paying attention to the feelings of guests during their stay, while actively improving our professional level and service standards, striving to make guests feel the warmth of returning home. We are willing to grow with your attention and look forward to serving you again during your next stay. We will continue to make efforts to live up to your positive reviews. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!尊敬的宾客,非常感谢您对我们酒店尊敬的宾客,感谢您对安吉云上草原松鼠部落酒店的喜爱和认同,以及对管家服务认可。安吉云上草原松鼠部落酒店作为云上草原野奢酒店群四家官方酒店之一,拥有专属接驳车接送客人往返景区十分方便,同时松鼠部落酒店内也有泡泡屋、台球桌、棋牌桌、坑爹过山车、萌宠乐园内也有小松鼠、羊驼、孔雀等可爱的小动物们,十分适合亲子出游。我们一直关注客人在入住期间的感受,同时积极提高自身的专业水平和服务标准,力求让客人能感受到回家一般的温馨。我们愿在您的关注中成长,期待您下次入住再次为您服务。我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!
ผู้เข้าพัก
Carmina Jungle Adventure Twin Room
เข้าพักเมื่อ เม.ย. 2023
เดินทางกับเพื่อน
1 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 17 พ.ค. 2023
We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.
แปล
คำตอบจากที่พัก: Dear guest, thank you for your love and recognition of Anji Yunshang Grassland Squirrel Tribe Hotel, as well as for your recognition of butler Yang Chunyu. The Anji Yunshang Grassland Squirrel Tribe Hotel, as one of the four official hotels in the Yunshang Grassland Luxury Hotel Group, has an exclusive shuttle bus that is very convenient for guests to and from the scenic area. At the same time, the Squirrel Tribe Hotel also has bubble houses, billiards tables, chess and card tables, Kengdai roller coasters, cute pet parks, and cute little animals such as squirrels, alpacas, peacocks, etc., which are very suitable for parent-child outings. We have always been paying attention to the feelings of guests during their stay, while actively improving our professional level and service standards, striving to make guests feel the warmth of returning home. We are willing to grow with your attention and look forward to serving you again during your next stay. We will continue to make efforts to live up to your positive reviews. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Mohammad
Fragrant Grass Hometown Cozy Family Room
เข้าพักเมื่อ ก.ค. 2022
ครอบครัว
1 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 4 ส.ค. 2022
It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days
แปล
คำตอบจากที่พัก: Dear guest,thank you for your support to our hotel. Our hotel is located at the foot of Skyland. There are many lovely animals in the hotel, which is very suitable for parents and children to travel,Thank you for your affirmation of our breakfast.We are lookforwad to see you again,hope you have a nice day.
ผู้เข้าพัก
Tranquil Elegant Double Bed Room
เข้าพักเมื่อ มิ.ย. 2022
ครอบครัว
15 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 6 ส.ค. 2022
The hotel is beautiful and rooms are nice, modern and very clean. Thebstaff is super friendly and goes out of their way to help. Our Hotel contact was Vera. She was very helpful and really quick to respond to our requests. They are all so great with children … this hotel will be my to-go hotel in the future when we travel to Anji. The hotel is close to the Sky Land Scenic area (5 minutes ride) and the have shuttle buses going there very often.
They are building heavily in the area….is not loud though, but you can see new hotel constructions around.
แปล
คำตอบจากที่พัก: Dear guest,thank you for your support to our hotel. Our hotel is located at the foot of Skyland. There are many lovely animals in the hotel, which is very suitable for parents and children to travel,Thank you for your affirmation of our breakfast.We are lookforwad to see you again,hope you have a nice day.