I had a very disappointing experience with the staff during my stay. I booked the room from 8 to 11 April specifically so I could arrive early on 9 April and check in without issues. However, when I arrived, I was told I could not check in early, and no clear explanation of the policy was provided. I only asked for clarification, but the staff’s attitude felt unfriendly and unhelpful, and I ended up waiting for a long time.
Later, I decided to upgrade to a pod room. Initially, a female staff member showed me the price of €137 for two nights, which I agreed to. However, shortly after, another staff member changed the price to €200 without a clear justification. This inconsistency and lack of transparency were very frustrating.
Overall, the experience was poorly handled, with unclear policies, inconsistent pricing, and unfriendly service. It left a negative impression despite the booking itself being straightforward.
We stayed at this hotel with our child. Overall the stay was fine and the beds were very comfortable, so we slept well. The area is great – quiet, safe and close to shops and cafés.
However, the room was a bit cold and our child got chilly at night. There were no carpets on the floor, so our socks were always getting dirty and the floor felt dusty. The breakfast was also quite weak, with a rather limited selection.
In general it was an okay stay, but with a warmer room, better floor cleanliness and a stronger breakfast, the experience could be much better.
KKkwankohhAll staff is very nice and good service mind. The room is good, they have a bicycle for rent and you should try ride in amsterdam. Also on the floor has a free ice cube machine