This hotel was by far the worst I've ever stayed in, and it completely ruined my holiday experience. Despite having a spacious suite, the layout was extremely unreasonable. A large portion of the room was wasted space, while the toilet area was unbearably small. The shower enclosure could barely fit two people, and the door failed to prevent water from escaping, resulting in a flooded floor outside. To make matters worse, the slippers provided were not only non-slip but made the floor even more slippery. I had a nasty fall as soon as I stepped into the bathroom, resulting in soaked clothes, a sore bottom, and a scraped hand from hitting the doorknob. If it weren't for my boyfriend grabbing hold of me, I shudder to think what could have happened if my head collided with the sink. The washbasin area was ridiculously tiny, barely leaving any space once a few cosmetic items were placed on it. Furthermore, the basin's drainage was slow. The toilet being positioned right next to the sink made it feel like bacteria could easily spread throughout the bathroom with a single flush. The quality of the paper towels was poor, and the provided shampoo and conditioner were unpleasant to use. As for the bedroom, I couldn't believe that in a supposed 5-star hotel, the twin beds were just two single beds pushed together. This caused us to get stuck in the gap between the beds during the night. Furthermore, the duvet was as thin as a sheet, and the mattress lacked the necessary softness and flexibility for a comfortable sleep. Overall, the sleeping experience was subpar. To top it all off, I am filled with anger because I missed the abysmal breakfast buffet's operating hours. I just wanted to have a good sleep and I woke up at almost 10:30am and couldn't get the breakfast in the hotel. It is beyond my comprehension why the hotel would only offer breakfast until 10:30 am. In my experience, most hotels of this caliber have breakfast service until at least 11 am, considering that guests may want to sleep in and still enjoy a meal. It feels incredibly impersonal and inconsiderate to force customers to wake up before 10 am or risk missing breakfast. I paid nearly 400 pounds for a 3-night stay at this hotel, which is situated in the middle of nowhere with unattractive decor and subpar facilities. The service provided was devastating, and I deeply regret booking this hotel. To those reading this review, I advice that if you don't want to waste a significant amount of money and ruin your mood, please avoid this disgraceful establishment that dares to call itself a 5-star hotel. It is nothing short of a scam.
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75 รีวิว