Fairfield Inns are usually of a good standard, but this one downtown was very disappointing. I booked this over other options due to a typically good breakfast. When I arrived there was a printed paper on the window saying ”No Breakfast Today”. Realizing things could happen like staff out, I asked what was the issue and if they were doing something for the guests like a credit to a breakfast or points for the issue. I was told ”I don't know, we were just told no breakfast” and also that there was to be no compensation for this. Sorry, but breakfast was a big part of the deal of staying at this hotel, and the response was unsatisfactory. When I showered the next morning I noticed something on the towel and found a short curly hair - not the kind you typically want to see in a bathroom, wondering if the towels were actually fresh. The next problem was that I was still charged the 4.95 enhanced Internet fee even though I am an Elite member. I noticed this on my bill later but did not want to go through the hassle of calling the hotel and getting a review and correction for five dollars. I suggest you skip this Fairfield and choose a different option near the city.
I read the reviews and was somewhat iffy - but was a great stay. I am a biz traveler Titanium with Marriott. Location: Great location right across from the Univ of Albany so if ur a runner or walker this is a great space to do both. There is a 7-11 right next door which is always cool and a dunkin next door on the other side. The people working here are all great. The room--I was given 131 and usually I dont like rooms on the first floor but loved this one. So convenient. There is a restaurant -- The hotel food service was steps away, few steps to the shops next to hotel. No elevators to navigate; Liked room layout - you walk in there is an alcove to the left for the microwave and fridge and beyond is the bath, so there is some seperation from the sleeping areas. Water pressure is good, bed was very comfortable. Overall this biz traveler had a great stay and highly recommend for others
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