We had a lovely long weekend at the Rotana Hotel in Fujairah and thoroughly enjoyed our stay. The room was great, the staff were incredibly friendly and welcoming, and the buffet breakfast offered a good selection each morning. What really made our stay special was the exceptional service from the team. A special thank you to WahWah at breakfast, who was fantastic throughout our stay. She remembered our room number and usual order every morning and always served us with such a warm, friendly smile. Marzouk on reception was very helpful, as were Sardor and Shanuka. We would also like to recognise Denis at the pool bar, Dyan who looked after us both at the pool bar and Waves Restaurant, and Moe at Waves Restaurant, who was always smiley and attentive whenever we dined there. There was also a barman with a lovely smile and distinctive top-knot hairstyle who provided excellent service and deserves a mention too. Overall, we loved our stay. Everyone we encountered was kind, professional, and eager to help. The reception renovation has been completed beautifully and gives a fantastic first impression. If there was one area for improvement, it would be the dining options. Although we booked the Ultra All Inclusive package, we found the choice of restaurants and evening dining options to be somewhat limited. We looked at the buffet dinner but didn’t end up dining there as the selection didn’t really appeal to us, and we felt the hotel could benefit from offering a few more restaurant choices to guests. The only other minor point is that some of the swimming pool sunbeds are looking a little dated and could do with being refreshed. That said, these were small points in what was otherwise a fantastic stay. Thank you to the entire team for making our long weekend so enjoyable, we look forward to returning.
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