If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through *********** Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.
ฉันชอบการออกแบบภายในห้องและกว้างขวางมาก การออกแบบดีกว่าโรงแรมอื่นที่ฉันเคยไปมาก่อน ทุกสิ่งที่คุณต้องการอยู่ในห้องแล้ว ดีใจที่ได้เห็นโรงแรมที่มีคุณภาพในอัล Ain ฉันไม่ได้คาดหวังว่าราคาที่ฉันจ่ายไปจะเกินความคาดหมายของฉัน พักที่โรงแรมอลอฟท์เป็นเวลา 3 วันโดยไม่พบปัญหา ขอบคุณมาก Aloft Hotel Al Ain 😊🥰🙏
The location of the hotel was excellent, as it was close the all attractions. We had amazing time at the zoo which was totally worthy of every penny.
Facilities were good and they have good choices for swimming pool. Paco bar has good promotion and the food was good.
The room was the biggest issue for me. It was too small,especially the toilet. The room had a queen bed, but there wasn't much space to move around. The bathroom was cramped, and the toilet was uncomfortably close to the wall. Overall, the room was not comfortable, and it was kind of disappointed compared with the other radisson blu I had stayed in.
Overall it was okay.