"The hotel was previously Intercontinental. However, I believe no major refurbishment has taken place thereafter.
The hotel staff were helpful but still had less idea on how to manage the peak rush hours during the holidays.
Rooms are big and spacious but the washrooms are very old style and needs change.
Food had variety but no taste and was cold the staff had no idea that the food is cold and not enjoyable.
I would rate an overall 3 out 5."
HHustleMom4It was one of the best locations for a resort, the view was truly amazing! the cleanliness is ok, the food was amazingly delicious too, we ordered from room service we really love the lamb chops and the shrimp biryani, even in the pool bar the food was served fresh and appetising, not to mention the breakfast was absolutely devine the breads were freshly baked. there were many things we wanted to comment was about the services its taking too long to order and the order to arrive. we also noticed that some of the facilities were idle and abandoned. it is quite sad to see that this hotel is beautiful yet so much left behind. We can even imagine the breeze during winter, althou this hotel is currently operating, it was very noticeable too that there were under staff. I have to praise all the staffs that we encountered from the luggage area to reception to the gym and the breakfast staffs, also the housekeeping were very polite and attentive, despite of all the challenges. I hope that the management would see the greatest potential of this hotel, lies to the staffs who are very willing to serve, they just need more motivation and incentives indeed. All the best! cant wait to experience it again on winter.
AainjamilI had a wonderful stay at Aloft Al Ain. The hotel offers a modern and stylish ambiance, with clean and comfortable rooms. The staff is professional, friendly, and always ready to assist. The facilities, including the rooftop pool and dining options, are excellent.
The only suggestion I have is to add a small pipe or bidet for wudhu (ablution) in the bathrooms, which would be a great convenience for Muslim guests. Other than that, everything was perfect, and I would highly recommend this hotel to anyone.