โรงแรมใกล้ Chapelle du Serreในเอกซอง-โปรวองซ์

This business needs a huge overhaul. It is unacceptable to rob guests with such terrible accommodation. I had booked 10 days in this place. Upon my arrival after a long trip with my heavy backpack, the receptionist ignored me as I waited for her to greet me. What a greeting! 'You will need to bring your rubbish in the bin before you leave; you will be given fresh linen in four days; you need to sign in to the internet every time you use it; you will need to do the dishes before you leave' etc...No welcome words, only orders. I felt I was signing in to jail! I have been in hostels in the past, am well travelled and I manage my expectations, but this was far worse than any hostel, airbnb, hotel, or residence I have ever been to. Upon entering my studio - I would not call it an apartment, I found the shower head dirty, the wastebasket dirty, the walls bare of any decor except for a cheap frame. There was only ONE plastic hanger in the closet, with all the others broken. In the kitchen, there was a 2oz bottle of washing detergent and not much at all, not even a coffee maker, just a kettle. There was only one roll of toilet paper for my 10 day stay. No one was ever at the reception except early in the mornings. You could not reach anyone in the afternoon or evening. When I ran out of toilet paper, I asked on my way out to have a few rolls dropped in my room. Upon my return that night, nothing. Luckily I met some guests who were sitting outside (equally unhappy with the residence), who saved me and were most kind, bringing me a roll. When the next morning I asked for toilet paper again, after having left a note at the unstaffed reception desk, I was finally given some. But fresh towels after 4 days? The response was ”well, I don't know, I have to ask my colleague...” I could not believe the staff's attitude. I was happily able to find a place 8 days later and could not leave soon enough. (Unfortunately, in high season and at the last minute, accommodations are nearly impossible to find in Aix.)

We stayed for three nights. Overall, we don’t feel that Le Pigonnet should currently be open. It is our impression that the staff agree. The hotel is currently communicating to guests that the late arrival of building materials accounts for the extent of current building works. We find this hard to believe- months after re-opening, the ongoing works are very extensive. The hotel seems many many months away from finishing building works as of July 2024. Esprit de France is a large hospitality company, and this hotel is one of their flagship properties. We feel they are showing disregard for their guests (and employees) by remaining open. We feel this decision was likely made by a corporate entity with little empathy for the guests, or employees. I want to paint a picture of the state of the hotel: - The main hotel building and restaurant are empty shells- there is literally no floor, plumbing, or electricity. There are no windows or doors (though these were being installed in front of breakfasting guests during our stay) - There is nowhere indoors for breakfast. When we enquired where breakfast would be moved if it rained during service (and it did, though only lightly), we were met with a shrug. We imagine it is the same for lunch and dinner. - There are no indoor spaces/lounges/bar areas for anyone arriving early prior to check-in or for someone who simply wants to sit - The hotel “office/reception” has a single toilet and vanity for staff and guests - To hide the building works the hotel has invested in what would be tens of thousands of dollars of potted plants. They are still in plastic tubs, and blow over in inclement weather (literally onto guests during our first breakfast). Some have died and not been moved. - During outdoor breakfast service, there were multiple tradespeople visible literally feet from guests. There was drilling and hammering. This was on a Saturday and Sunday (after being told no building works would take place on the weekend). Breakfast was (in spite of earnest staff) such a comedy that we were entertained. - Guest Wifi regularly drops out entirely (why renovation would effect this is a mystery) We were initially accommodated in a room in a separate villa from the main hotel. This was thehe worst rooms we have ever stayed in (arriving at 1am we felt unable to complain to the pleasant night porter). We could hear when the person staying in the room above us was going to the toilet. This was not only because every shoeless footstep was clearly audible, but also because the unclad drainage pipe ran straight through our dressing room. Every drop of liquid from the room above could be heard tinkling through the pipes. The floor was so dusty that our feet were brown from stepping to the toilet. The bath and shower area stank (and there was no toilet in this space). This space, which does not seem to be under renovation (comical really given the rest of the property is) should be closed. Thank goodness the hotel

Bel emplacement, paisible, malheureusement, il n'y avait pas d'eau chaude durant le temps de notre séjour, malgré le passage d'un technicien. Ce dernier n'a apparemment pas pu réparer la panne. J'espère que ce genre d'inconvénient ne se répétera pas pour les clients à venir. Sonia Jebsen

ห้องพักที่สะอาดและปรับปรุงพร้อมห้องครัวขนาดเล็กพร้อมทุกอย่างที่ดีมากพนักงานช่วยเหลือดีมากเดิน 10 นาทีไปยังศูนย์ฉันมีระเบียงขนาดใหญ่ แต่ไม่มีความเป็นส่วนตัวระหว่างระเบียงอื่น และระเบียงอยู่นอกห้องน้ําซึ่งค่อนข้างแปลก .... ห้องเงียบมาก น่าพัก

โรงแรมตั้งอยู่ในทําเลที่ดีมากพร้อมสระว่ายน้ํากลางแจ้งที่ยอดเยี่ยม พนักงานที่บาร์ค่อนข้างเป็นกันเอง พนักงานที่แผนกต้อนรับค่อนข้าง 'ฮิตและพลาด' .. บางครั้งก็ช่วยเหลือดีและบางครั้งก็ไม่ใช่ ขึ้นอยู่กับว่าคุณพูดกับใคร

คุณแน่ใจไหมว่าคุณไม่แน่ใจว่าจะมีทําเลที่ดีหรือไม่ ฉันจะกลับมาในเดือนหน้า ระบบการจองที่ยืดหยุ่นและมีประสิทธิภาพ ฉันไม่ได้ทดสอบอาหารเช้าหรือร้านอาหารระหว่างการเข้าพักครั้งล่าสุดหรือไม่?

The most beautiful villa grounds stunning rooms gorgeous service terrible, when paying what we did per night , you expect service, not to demean anyone or bring them down cos i am paying tho we do expect top notch service and acknowledgement if it’d not, the young lady at breakfast was superb I don’t know her name for the rest it was poor, pool service dismal no one to come and check if you want anything you have to sort out your own umbrella, and towels, when you are thirsty print a straw so you can run to the pool to drink, when asking for olives which is a basic they had said they ran out and not even can I eat you anything else, make a plan, we are not staying in an unsophisticated hotel thank good ness we had our old pips left so we could tackle what was left on the pip our friend ordered coffee and asked for a biscuit they ran out of that as well i means heloooooooo what is that ???the breakfasts were lavish so you feel you in for a treat no wonder its included cos boy you will sure starve when its lunch time, we have travelled and being lucky to have stayed in some extraordinary hotels so it was not an unrealistic expectation, we not asking anyone to kiss our feet just basic hospitality and going the extra Mile - our lunch took the one day way over an hour when bringing it to the GM attention she listened and nodded and that was it no apology tho ha we lunch on us, seen as how you waited way over what it should have been or a bottle of wine no acknowledgement of our complaints, when you paying this amount you expect great service, When you are looking forward to a trip and have worked hard and chosen this sort of establishment make your guests feel like royalty

We have spent one night in this hotel a few kilometers from the center of Aix en Provence. The check in was quick and smooth and our room spacious and fairly clean. It was a pleasure to enjoy the swimming pool on a hot day like the one we had. It was a good stay and very good value for money considering the high prices in high season.

Franchement pour le prix je déconseille ! Le personnels est accueillant et sympa mais alors la chambre une cata!! Elle sentais une forte odeur de tabac froid et c’était mal entretenu comme le montre les photos ! Moisissures au plafond, traces au mur et sur les rideaux, le matin devant la fenêtre dans la chambre des flaques à cause de la condensation et la porte de la salle de bain qui ne ferme pas ! Dommage car l’emplacement est sympa et le petit déjeuné est varié.