Although they showcase only the suits, when we checked in they placed us in the basic rooms, which are very poor and bad looking, definitely not 4*: no shower head, dirty, missing bulb, AC not working. After highlighting the issue we were upgraded to a family suit (like the ones in the picture) the following morning and those were very good: clean, newly furnished, equipped with all you need such as a nice bed, working AC and a fridge as well. Standard 4* requirements.
Our stay was quite pleasant, The hotel is like a resort equipped with a decent restaurant, pool, shisha place and area full of shops and close to the beach. the only issue encountered was with the shuttle service which arrived 45 minutes, and almost missed our flight. this is not acceptable as it was booked 2 days in advance. Additionally, they were unable to provide alternative transport solutions as time passed and some staff members refusing to book a taxi on our behalf just to save money
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