Krystal Beach Acapulco

Thx so much icy for your stay . Location is near the beach . Comfortable for stay

La verdad es que el hotel está muy bonito, pero el personal no es tan amable como debería, aplican la clásica de "como te ven te tratan". El segundo día apareció una cucaracha en el cuarto. 🤢

El hotel está remodelado y todos los trabajadores dan un excelente servicio. En temporada alta deben hacer mayor énfasis a que los huéspedes sigan las reglas. Hay huéspedes que no respeta reglas, apartan mesas, camastros, palapas y sillas por todo el día. Se meten a la alberca con playera, salen mojados al elevador, a la recepción, se sirven comida en exceso y no se la comen. En mi habitación la puerta del baño rechinaba demasiado. La puerta a las escaleras también hace mucho ruido y mi habitación estaba al lado de esa puerta. Al hacer mi reserva pide no cerca del elevador y me asignaron saliendo del elevador.

No hay aire acondicionado, los elevadores no funcionan y no hay aire acondicionado. Mis consumos de alimentos solicité factura y es día que no las envían. No tienen suficiente personal, pésimo servicio no recomiendo este hotel

Overpriced, Menu is simple and expensive. No gym available. No privacy at the beach , hustling is allowed and pressure you to buy

Well, the room we had 928 on 9th floor. Air conditioner had a really strong smell of feces, so strong like sewer. We notified reception like 4 times. Person came to check but bad smell remains. So they were having some pipe problems so some were being changed but smell so bad. Finally they moved us to 1028 10th floor and once again issues came up, sink was clogged up and head shower 🚿 was missing, so when I turned on water splash all over.

From the time we arrived the hotel staff seemed very unwilling to take make you feel welcome, front desk seems to be more interested in coworkers conversation and her cell phone rather than accommodating the guests arriving. Same attitude was expressed throughout the hotel. As far as the hotel location was great.

This is a very basic hotel with no frills. When I got to my room the bathroom didn’t even have towels and O had to call housekeeping for towels. Lots of noise from the traffic below and the buses constantly honking their horns.

Severe sewage problem. We had no water for a period of 11-8am and then the water was running gross black water. The front desk staff acted like it was no problem. My niece came to have lunch with me and the front desk guy wanted 510. Pesos to let her in. I said how much are you going to pay me for the dirty water in the bathroom?. RUDE!! Check out that day. The staff needs to be considerate of guests.!!